We are aware of customers experiencing issues using the Email Submission Add-in feature. Impacted customers may experience the following symptoms:
• Delays in processing samples
• Connection errors
• Samples not reaching backend systems
• No feedback email generated
We have identified the underlying cause of this issue and currently working on developing a solution. We are aiming to deploy a permanent fix on May 21, 2020.
For more information on a workaround, please follow the below link: https://knowledge.broadcom.com/external/article?articleId=190982
We are handling this issue as a high priority and have engaged all appropriate teams at Broadcom. Please note that all other aspects of our email services remain functional.
We will provide an update as soon as more information becomes available.