Messaging Gateway Planned Maintenance on May 28, 2020
Scheduled Maintenance Report for Symantec Email Security
Completed
The scheduled maintenance has been completed.
Posted May 28, 2020 - 08:01 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 28, 2020 - 02:00 UTC
Update
This maintenance has been rescheduled and will now begin on May 28, 2020, at 02:00 UTC, for a duration of 6 hours.

Updated Schedule
  • Start date: May 28, 2020, at 02:00 UTC
  • End date: May 28, 2020, at 08:00 UTC
  • Posted May 26, 2020 - 07:15 UTC
    Scheduled
    Symantec, a division of Broadcom, is performing planned maintenance of the Software Enablement Services and Content Services beginning May 26, 2020, at 23:00 UTC, ending May 27, 2020, at 05:00 UTC.

    Impact
    During the maintenance window, Rule Distribution & Software Enablement Services backend may not be accessible or may be intermittently accessible while we work on SSL certificate rollout for public facing URL. A subset of Messaging Gateway customers may experience errors when attempting to download rulesets and register or renew product licenses. All other aspects of our services will function as normal.

    If a customer is not on a recent version, 10.6.5 or greater of the SMG product, communications may be disabled. The customer may need to work with support team to update their client to enable communications to the web services again.

    Follow the below link for more details:
    https://knowledge.broadcom.com/external/article/189124/messaging-gateway-1065-and-earlier-canno.html

    Original Schedule
    • Start: May 26, 2020, at 23:00 UTC
    • End: May 27, 2020, at 05:00 UTC
    Posted May 21, 2020 - 22:15 UTC
    This scheduled maintenance affected: Messaging Gateway (Software Enablement Services, Content Services).