All Systems Operational

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The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Uptime over the past 90 days. View historical uptime.
Email Security.cloud Operational
90 days ago
100.0 % uptime
Today
Data Feed API Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Messaging Gateway Operational
90 days ago
100.0 % uptime
Today
Software Enablement Services ? Operational
90 days ago
100.0 % uptime
Today
Content Services ? Operational
90 days ago
100.0 % uptime
Today
ClientNet ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Email Security.cloud Maintenance for NAM Network Infrastructure on May 12, 2021 May 12, 10:00-15:00 UTC
Symantec, a division of Broadcom, is performing network maintenance in the NAM region. This maintenance will begin on May 12th, 2021, starting at 10:00 UTC, for a duration of 5 hours. No customer impact is expected from this maintenance and all email services will remain available.

Impact
During the maintenance period, all aspects of our services are expected to function as normal.

Schedule
• Start Date: May 12th, 2021, at 10:00 UTC
• End Date: Mat 12th, 2021, at 15:00 UTC
Posted on Apr 30, 15:25 UTC
Email Security.cloud Encryption Maintenance (Echoworx), May 12, 2021 May 12, 19:00-21:00 UTC
Our encryption provider Echoworx will be performing planned maintenance on May 12, 2021, starting at 19:00 UTC, for the duration of 2 hours.

Impact
There will be no impact for Email Security.cloud customers using Echoworx Encryption. All aspects of our service will continue to function as normal.

Schedule
  • Start: May 12, 2021 at 19:00 UTC
  • End: May 12, 2021 at 21:00 UTC
    Posted on May 10, 08:55 UTC
    • Email Security.cloud Maintenance for NAM Network Infrastructure on May 17th, 2021 May 17, 10:00-15:00 UTC
    Symantec, a division of Broadcom, is performing network maintenance in the NAM region. This maintenance will begin on May 17th, 2021, starting at 10:00 UTC, for a duration of 5 hours. No customer impact is expected from this maintenance and all email services will remain available.

    Impact
    During the maintenance period, all aspects of our services are expected to function as normal.

    Schedule
    • Start Date: May 17th, 2021, at 10:00 UTC
    • End Date: May 17th, 2021, at 15:00 UTC
    Posted on Apr 30, 15:28 UTC
    Email Security.cloud Maintenance for NAM Network Infrastructure on May 19, 2021 May 19, 10:00-15:00 UTC
    Symantec, a division of Broadcom, is performing network maintenance in the NAM region. This maintenance will begin on May 19th, 2021, starting at 10:00 UTC, for a duration of 5 hours. No customer impact is expected from this maintenance and all email services will remain available.

    Impact
    During the maintenance period, all aspects of our services are expected to function as normal.

    Schedule
    • Start Date: May 19th, 2021, at 10:00 UTC
    • End Date: May 19th, 2021, at 15:00 UTC
    Posted on Apr 30, 15:30 UTC
    Email Security.cloud ClientNet Portal and API Maintenance on May 22, 2021 May 22, 12:00-15:00 UTC
    Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning May 22, 2021, starting at 12:00 UTC, for a duration of 3 hours.

    Impact
    During the maintenance period, ClientNet and all Customer and Partner APIs will not be available. All other aspects of our services are expected to function as normal.

    Schedule
    • Start: May 22, 2021, at 12:00 UTC
    • End: May 22, 2021, at 15:00 UTC
    Posted on May 7, 14:40 UTC
    Email Security.cloud Encryption Maintenance (Echoworx), June 2, 2021 Jun 2, 19:00-21:00 UTC
    Our encryption provider Echoworx will be performing planned maintenance on June 2, 2021, starting at 19:00 UTC, for the duration of 2 hours.

    Impact
    There will be no impact for Email Security.cloud customers using Echoworx Encryption. All aspects of our service will continue to function as normal.

    Schedule
  • Start: June 2, 2021 at 19:00 UTC
  • End: June 2, 2021 at 21:00 UTC
    Posted on May 10, 08:57 UTC
    • Past Incidents
    May 11, 2021

    No incidents reported today.

    May 10, 2021
    Email Delays in EMEA Region
    Resolved - The previous reported concern with email delay in the EMEA region has been resolved. The service is fully restored and there is no longer an impact to customers. This incident is resolved.
    May 10, 18:51 UTC
    Investigating - We are aware of some customers provisioned on the EMEA infrastructure experiencing delays sending or receiving emails.

    We are investigating the cause of this issue and will provide updates as new information becomes available. Please note that there is no impact to protection services, and all other aspects of our services remain functional.
    May 10, 15:19 UTC
    Email Security.cloud Maintenance for NAM Network Infrastructure on May 10, 2021
    Completed - The scheduled maintenance has been completed.
    May 10, 15:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 10, 10:01 UTC
    Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the NAM region. This maintenance will begin on May 10, 2021, starting at 10:00 UTC, for a duration of 5 hours. No customer impact is expected from this maintenance and all email services will remain available.

    Impact
    During the maintenance period, all aspects of our services are expected to function as normal.

    Schedule
    • Start Date: May 10, 2021, at 10:00 UTC
    • End Date: May 10, 2021, at 15:00 UTC
    Apr 30, 15:21 UTC
    May 9, 2021

    No incidents reported.

    May 8, 2021

    No incidents reported.

    May 7, 2021

    No incidents reported.

    May 6, 2021

    No incidents reported.

    May 5, 2021

    No incidents reported.

    May 4, 2021
    Planned Maintenance for Symantec Messaging Gateway May 4, 2021
    Completed - The scheduled maintenance has been completed.
    May 4, 13:01 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 4, 05:00 UTC
    Scheduled - Symantec is performing planned maintenance of Symantec Messaging Gateway beginning May 4, 2021, starting at 05:00 UTC, for a duration of 8 hours.

    Impact
    During the maintenance window, customers may experience the following:

    • For 3 hours duration of the maintenance window, CSR submissions sent by the customers will be queued. No new CSR rulesets will be created during this time period.
    • Customers may receive 5xx errors for reports during the maintenance window.
    • Customers may see errors in logs while DNS is updating. This may include 5xx and 4xx errors and can be ignored, unless they are persistent.

    All other aspects of the product will work as expected during the maintenance window. Updated rulesets will be provided up until the start of the maintenance window.

    Schedule
    Start: May 4, 2021 at 05:00 UTC
    End: May 4, 2021 at 13:00 UTC
    Apr 27, 19:39 UTC
    May 3, 2021

    No incidents reported.

    May 2, 2021

    No incidents reported.

    May 1, 2021

    No incidents reported.

    Apr 30, 2021

    No incidents reported.

    Apr 29, 2021
    Email Security.cloud Encryption Maintenance (Echoworx), April 29, 2021
    Completed - The scheduled maintenance has been completed.
    Apr 29, 22:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Apr 29, 19:00 UTC
    Update - Take a note of some Key points as part of this maintenance release:

    · Visual enhancement of the security portal Secure Portal delivery of encrypted email content.

    · Secure PDF messages will now support the original message format (no longer just being plain text).

    · Users can choose to toggle back and forth between the old and new interface (temporary, until new UI is made permanent).
    Apr 16, 13:37 UTC
    Scheduled - Our encryption partner Echoworx will be performing a scheduled maintenance, beginning April 29, 2021, starting at 19:00 UTC, for a duration of 3 hours.

    Impact
    There will be no impact for Email Security.cloud customers using Echoworx Encryption. All aspects of our service will continue to function as normal.

    Schedule
    • Start: April 29, 2021, at 19:00 UTC
    • End: April 29, 2021, at 22:00 UTC
    Apr 8, 12:21 UTC
    Apr 28, 2021

    No incidents reported.

    Apr 27, 2021

    No incidents reported.

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