All Systems Operational

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The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
99.85 % uptime
Today
Data Feed API Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
99.84 % uptime
Today
Asia Pacific Operational
90 days ago
99.84 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
99.73 % uptime
Today
Japan Operational
90 days ago
99.84 % uptime
Today
Messaging Gateway Operational
90 days ago
100.0 % uptime
Today
Software Enablement Services ? Operational
90 days ago
100.0 % uptime
Today
Content Services ? Operational
90 days ago
100.0 % uptime
Today
ClientNet ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 4, 2020
Completed - The scheduled maintenance has been completed.
Jul 4, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 17:00 UTC
Scheduled - Symantec, a division of Broadcom, is performing emergency network maintenance in the EMEA region. This maintenance will begin on July 3, 2020, starting at 17:00 UTC and will be completed on July 4, 2020, at 02:00 UTC. No customer impact is expected from this maintenance and all email services will remain available.

Impact
During the maintenance period all aspects of our services are expected to function as normal.

Schedule
• Start Date: July 3, 2020, at 17:00 UTC
• End Date: July 4, 2020, at 02:00 UTC
Jul 2, 17:22 UTC
Jul 3, 2020
Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020
Resolved - The previous reported concern with email delays in the EMEA region has been resolved. The service is fully restored and there is no longer an impact to customers. This incident is resolved.
Jun 29, 20:26 UTC
Update - The service remains fully operational and customers should continue to see mail flowing normally.

We will continue to closely monitor the email service and will provide updates as new information becomes available.
Jun 22, 16:08 UTC
Update - Changes have been made and we are monitoring the results. The email service remains fully operational.

We will continue to closely monitor the email service and will provide updates as new information becomes available.
Jun 21, 17:39 UTC
Update - Our engineering team has recommended some configuration changes that are being reviewed and implemented. In addition, our network team has scheduled another routing change on June 21, 2020. Once this change is completed, we will be monitoring the performance results. See the following link for more details:

https://email-security.status.broadcom.com/incidents/t1jrbwjdyld2

We will continue to closely monitor the email service throughout the weekend and will provide updates as new information becomes available.
Jun 19, 20:08 UTC
Update - As of 06:00 UTC, email queues on the Broadcom infrastructure are back to normal levels. Customers sending and receiving emails using EMEA based infrastructure will no longer experience email delays.

Any remaining emails queued on third party or customer MTAs will be delivered based on their respective retry schedules.

We are closely monitoring the email service and will provide the next update at 20:00 UTC, or as new information becomes available.
Jun 19, 09:01 UTC
Update - Our network teams' analysis of the information gathered during the testing continues. Customers connecting to the EMEA infrastructure should no longer experience delays while sending or receiving emails. Any remaining emails queued on third party or customer MTAs will be delivered according to the MTAs retry schedule.

We continue our investigation of this issue and will provide the next update as new information becomes available.
Jun 19, 06:38 UTC
Update - As of 03:00 UTC, we have made a network routing change and are currently monitoring the results. Customers connecting to the EMEA infrastructure should no longer experience delays while sending or receiving emails. Any remaining emails queued on third party or customer MTAs will be delivered according to the MTAs retry schedule.

We continue our investigation of this issue and will provide the next update as new information becomes available.
Jun 19, 03:59 UTC
Update - The outputs of the tests have been provided to the networks team and they are currently investigating further. Currently customers connecting to the EMEA region should not be experiencing delays while sending or receiving emails. Any emails queued on third party or customer MTAs will be delivered according to the MTAs retry schedule.

We continue our investigation of this issue and will provide the next update at 04:00 UTC, or as new information becomes available.
Jun 19, 02:12 UTC
Update - We are currently running a series of tests with additional debugging to assist in determining the cause of this issue. Customers may continue to see intermittent delays while sending or receiving emails. Any emails queued on third party or customer MTAs will be delivered once the issue is resolved.

We continue our investigation of this issue and will provide the next update at 02:30 UTC, or as new information becomes available.
Jun 19, 01:13 UTC
Update - We are aware of customers provisioned on the EMEA based infrastructure experiencing intermittent delays sending or receiving emails. In addition, a small subset of customers may have received errors when connecting to the impacted infrastructure resulting in emails queuing on customer and/or third party MTAs. Any emails queued on third party or customer MTAs will be delivered once the issue is resolved.

We are currently investigating this issue and will provide the next update at 01:30 UTC or as new information becomes available.
Jun 19, 00:17 UTC
Update - On June 18, 2020, between 05:00 UTC to 06:00 UTC, customers provisioned on the EMEA based infrastructure may have experienced intermittent delays sending or receiving emails. In addition, a small subset of customers may have received errors when connecting to the impacted infrastructure resulting in emails queuing on customer and/or third party MTAs. This issue only impacted EU-Central infrastructure and the EU-West infrastructure remained operational and processed emails without any issue.

As of 06:00 UTC, the issue is resolved and any emails queued on third party or customer MTAs will be delivered based on their respective retry schedules. We are closely monitoring the email service and will provide updates as soon as more information becomes available.
Jun 18, 06:27 UTC
Update - On June 17, 2020, between 00:00 UTC to 03:00 UTC and 05:00 to 05:50 UTC, customers provisioned on the EMEA based infrastructure may have experienced intermittent delays sending or receiving emails. In addition, a small subset of customers may have received errors when connecting to the impacted infrastructure resulting in emails queuing on customer and/or third party MTAs.

As of 05:50 UTC, the issue is resolved and any emails queued on third party or customer MTAs will be delivered based on their respective retry schedules.

We are closely monitoring the email service and will provide updates as soon as more information becomes available.
Jun 17, 12:25 UTC
Update - Email queues on the Broadcom infrastructure are back to normal levels. Customers sending and receiving emails using EMEA based infrastructure will no longer experience email delays.

Any remaining emails queued on third party or customer MTAs will be delivered based on their respective retry schedules.

We are closely monitoring the email service and will provide updates as soon as more information becomes available.
Jun 16, 15:45 UTC
Update - The majority of existing queued emails on Broadcom infrastructure have successfully delivered. Any emails queued on third party or customer MTAs will be delivered based on their respective retry schedules.

We are closely monitoring the email service will provide further updates as more information becomes available.
Jun 16, 12:26 UTC
Monitoring - As of 10:55 UTC, we have applied mitigation to address the underlying cause. Emails previously queued have started delivering. Any emails queued on third party or customer MTAs will be delivered based on their respective retry schedules.

We will provide an update at 12:30 UTC, or as soon as more information becomes available.
Jun 16, 11:10 UTC
Update - We are handling this issue as a high priority and have engaged all appropriate teams at Broadcom. Any emails queued on our infrastructure, customer and/or third party MTAs will be delivered once service is restored.

Please note that there is no impact to protection services, and all other aspects of our services remain functional. We will provide our next update at 11:30 UTC, or as soon as more information becomes available.
Jun 16, 10:32 UTC
Investigating - We are aware of customers provisioned on the EMEA based infrastructure experiencing delays sending or receiving emails. In addition to email delays, a subset of customers may have received errors when connecting to the impacted infrastructure resulting in emails queuing on customer and/or third party MTAs.

We are currently investigating this issue and will provide the next update at 11:00 UTC or as new information becomes available.
Jun 16, 09:54 UTC
Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

Jun 23, 2020

No incidents reported.

Jun 22, 2020
Jun 21, 2020
Completed - The scheduled maintenance has been completed.
Jun 21, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 16:00 UTC
Scheduled - Symantec, a division of Broadcom, is performing emergency network maintenance in the EMEA region. This maintenance will begin on June 21, 2020, starting at 16:00 UTC, for a duration of 2 hours. No customer impact is expected from this maintenance and all email services will remain available.

Impact
During the maintenance period all aspects of our services are expected to function as normal.

Schedule
• Start Date: June 21, 2020, at 16:00 UTC
• End Date: June 21, 2020, at 18:00 UTC
Jun 19, 19:03 UTC
Jun 20, 2020
Completed - The scheduled maintenance has been completed.
Jun 20, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 12:00 UTC
Scheduled - Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning June 20, 2020, starting at 12:00 UTC, for a duration of 2 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period, ClientNet and all Customer and Partner APIs will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: June 20, 2020, at 12:00 UTC
• End: June 20, 2020, at 14:00 UTC
Jun 4, 15:27 UTC