Update - As of 12:15 UTC, there are no further delays with Data Feed API and new customer data will be available immediately. We continue to closely monitor the functionality of Data Feed API.

We will provide our next update on June 1, 2020 at 20:00 UTC or as new information is discovered.
May 30, 14:18 UTC
Monitoring - On May 30, 2020, between 06:53 UTC and 10:44 UTC, some customers provisioned on NAM infrastructure to utilize the Email Threat Detection and Response (ETDR) (formerly known as ATP) service, may have experienced delays receiving data when querying the Data Feed API service. As of 10:44 UTC, we have taken the impacted infrastructure out of service and the queued logs have started delivering.

Note that there is no impact to protection services, and all other aspects of our services remain functional. Any historic data will be available once the queue is fully cleared. We will provide further updates as new information becomes available
May 30, 11:51 UTC

About This Site

The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
99.83 % uptime
Today
Data Feed API Operational
90 days ago
99.97 % uptime
Today
Americas Operational
90 days ago
99.79 % uptime
Today
Asia Pacific Operational
90 days ago
99.79 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
99.83 % uptime
Today
Japan Operational
90 days ago
99.79 % uptime
Today
Messaging Gateway Operational
90 days ago
100.0 % uptime
Today
Software Enablement Services ? Operational
90 days ago
100.0 % uptime
Today
Content Services ? Operational
90 days ago
100.0 % uptime
Today
ClientNet ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 30, 2020
Completed - The scheduled maintenance has been completed.
May 30, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 12:00 UTC
Update - This maintenance has been rescheduled and will now begin on May 30, 2020, at 12:00 UTC, for a duration of 4 hours.

Updated Schedule
  • Start date: May 30, 2020, at 12:00 UTC
  • End date: May 30, 2020, at 16:00 UTC
    May 19, 22:28 UTC
  • Scheduled - Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning May 23, 2020, starting at 12:00 UTC, for a duration of 2 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

    Impact
    During the maintenance period, ClientNet and all Customer and Partner APIs will not be available. All other aspects of our services are expected to function as normal.

    Original Schedule
    • Start: May 23, 2020, at 12:00 UTC
    • End: May 23, 2020, at 14:00 UTC
    May 8, 11:45 UTC
    Completed - The scheduled maintenance has been completed.
    May 30, 04:30 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 30, 01:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing a failover test in the NAM region as a standard practice to ensure resiliency. This maintenance will begin on May 30, 2020, starting at 01:00 UTC, for a duration of 3.5 hours. The purpose of this routine scheduled maintenance is to ensure system capabilities and is conducted every few months. No customer impact is expected from this test and all email services will remain available.

    Impact
    During the maintenance period all aspects of our services are expected to function as normal.

    Schedule
    • Start Date: May 30, 2020, at 01:00 UTC
    • End Date: May 30, 2020, at 04:30 UTC
    May 23, 01:45 UTC
    May 29, 2020

    No incidents reported.

    May 28, 2020
    Completed - The scheduled maintenance has been completed.
    May 28, 08:01 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 28, 02:00 UTC
    Update - This maintenance has been rescheduled and will now begin on May 28, 2020, at 02:00 UTC, for a duration of 6 hours.

    Updated Schedule
  • Start date: May 28, 2020, at 02:00 UTC
  • End date: May 28, 2020, at 08:00 UTC
    May 26, 07:15 UTC
  • Scheduled - Symantec, a division of Broadcom, is performing planned maintenance of the Software Enablement Services and Content Services beginning May 26, 2020, at 23:00 UTC, ending May 27, 2020, at 05:00 UTC.

    Impact
    During the maintenance window, Rule Distribution & Software Enablement Services backend may not be accessible or may be intermittently accessible while we work on SSL certificate rollout for public facing URL. A subset of Messaging Gateway customers may experience errors when attempting to download rulesets and register or renew product licenses. All other aspects of our services will function as normal.

    If a customer is not on a recent version, 10.6.5 or greater of the SMG product, communications may be disabled. The customer may need to work with support team to update their client to enable communications to the web services again.

    Follow the below link for more details:
    https://knowledge.broadcom.com/external/article/189124/messaging-gateway-1065-and-earlier-canno.html

    Original Schedule
    • Start: May 26, 2020, at 23:00 UTC
    • End: May 27, 2020, at 05:00 UTC
    May 21, 22:15 UTC
    May 27, 2020

    No incidents reported.

    May 26, 2020

    No incidents reported.

    May 25, 2020

    No incidents reported.

    May 24, 2020

    No incidents reported.

    May 23, 2020
    Completed - This maintenance has been rescheduled to a later date. See the following link for more details:

    https://email-security.status.broadcom.com/incidents/c40y6mgj1sy3
    May 23, 01:47 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 23, 01:01 UTC
    Scheduled - Symantec, a division of Broadcom, is performing a failover test in the NAM region as a standard practice to ensure resiliency. This maintenance will begin on May 23, 2020, starting at 01:00 UTC, for a duration of 3.5 hours. The purpose of this routine scheduled maintenance is to ensure system capabilities and is conducted every few months. No customer impact is expected from this test and all email services will remain available.

    Impact
    During the maintenance period all aspects of our services are expected to function as normal.

    Schedule
    • Start Date: May 23, 2020, at 01:00 UTC
    • End Date: May 23, 2020, at 04:30 UTC
    May 13, 18:01 UTC
    May 22, 2020

    No incidents reported.

    May 21, 2020
    Completed - This maintenance has been rescheduled. The newly scheduled maintenance can be found here.
    May 21, 23:08 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 15, 00:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing planned maintenance of the Software Enablement Services and Content Services beginning May 15, 2020, at 00:00 UTC, until May 22, 2020, at 23:59 UTC.

    Impact
    During the maintenance window, Rule Distribution & Software Enablement Services backend will be intermittently accessible while we work on SSL certificate rollout for public facing URL. A subset of Messaging Gateway customers may experience errors when attempting to download rulesets and register or renew product licenses. All other aspects of our services will function as normal.

    If a customer is not on a recent version, 10.6.5 or greater of the SMG product, communications may be disabled. The customer may need to work with support team to update their client to enable communications to the web services again.

    Follow the below link for more details:
    https://knowledge.broadcom.com/external/article/189124/messaging-gateway-1065-and-earlier-canno.html

    Schedule
    • Start: May 15, 2020, at 00:00 UTC
    • End: May 22, 2020, at 23:59 UTC
    May 8, 11:57 UTC
    Resolved - The previous reported concern with Email Submission Add-in feature has been resolved. The service is fully restored and there is no longer an impact to customers. This incident is resolved.
    May 21, 11:56 UTC
    Monitoring - As of 14:30 UTC, we have deployed a permanent fix to address the previously reported concerns with Email Submission Add-in feature. The submission feature is now fully functional.

    We are monitoring the service closely and will provide updates as soon as more information becomes available.
    May 20, 17:52 UTC
    Identified - We are aware of customers experiencing issues using the Email Submission Add-in feature. Impacted customers may experience the following symptoms:

    • Delays in processing samples
    • Connection errors
    • Samples not reaching backend systems
    • No feedback email generated

    We have identified the underlying cause of this issue and currently working on developing a solution. We are aiming to deploy a permanent fix on May 21, 2020.

    For more information on a workaround, please follow the below link:
    https://knowledge.broadcom.com/external/article?articleId=190982

    We are handling this issue as a high priority and have engaged all appropriate teams at Broadcom. Please note that all other aspects of our email services remain functional.

    We will provide an update as soon as more information becomes available.
    May 15, 18:02 UTC
    May 20, 2020
    Completed - The scheduled maintenance has been completed.
    May 20, 21:30 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 20, 18:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing a failover test in the EMEA region as a standard practice to ensure resiliency. This maintenance will begin on May 20, 2020, starting at 18:00 UTC, for a duration of 3.5 hours. The purpose of this routine scheduled maintenance is to ensure system capabilities and is conducted every few months. No customer impact is expected from this test and all email services will remain available.

    Impact
    During the maintenance period all aspects of our services are expected to function as normal.

    Schedule
    • Start Date: May 20, 2020, at 18:00 UTC
    • End Date: May 20, 2020, at 21:30 UTC
    May 13, 17:59 UTC
    May 19, 2020

    No incidents reported.

    May 18, 2020

    No incidents reported.

    May 17, 2020

    No incidents reported.

    May 16, 2020

    No incidents reported.