Email Security.cloud Data Feed API Errors
Monitoring - On April 4, 2020, between 08:00 UTC and 09:50 UTC, some customers provisioned to utilize the Email Threat Detection and Response (ETDR) (formerly known as ATP) service, may have received error messages or delays receiving data when querying the Data Feed API service. This issue has been resolved, all data is current and no telemetry data was lost.

Note that there was no impact to protection services, and all other aspects of our services remained functional. We continue to closely monitor customer connectivity and functionality of Data Feed API.
Apr 4, 11:18 UTC
Email Security.Cloud NAM Quarantine Infrastructure Maintenance on April 4, 2020
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 01:00 UTC
Scheduled - Symantec, a division of Broadcom, is performing maintenance of Email Quarantine NAM Infrastructure beginning April 4, 2020, starting at 01:00 UTC, for a duration of 36 hours.

Impact
During the maintenance period, Symantec Email Quarantine Portal https://us.quarantine.symantec.com/ will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: April 4, 2020, at 01:00 UTC
• End: April 5, 2020, at 13:00 UTC

About This Site

The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Uptime over the past 90 days. View historical uptime.
Email Security.cloud Under Maintenance
90 days ago
99.95 % uptime
Today
Data Feed API Operational
90 days ago
99.97 % uptime
Today
Americas Under Maintenance
90 days ago
99.94 % uptime
Today
Asia Pacific Under Maintenance
90 days ago
99.94 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
99.95 % uptime
Today
Japan Under Maintenance
90 days ago
99.94 % uptime
Today
Messaging Gateway Operational
90 days ago
100.0 % uptime
Today
Software Enablement Services Operational
90 days ago
100.0 % uptime
Today
Content Services Operational
90 days ago
100.0 % uptime
Today
ClientNet ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Email Security.Cloud EMEA Quarantine Infrastructure Maintenance on April 11, 2020 Apr 11, 01:00 - Apr 12, 13:00 UTC
Symantec, a division of Broadcom, is performing maintenance of Email Quarantine EMEA Infrastructure beginning April 11, 2020, starting at 01:00 UTC, for a duration of 36 hours.

Impact
During the maintenance period, Symantec Email Quarantine Portal eu.quarantine.symantec.com will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: April 11, 2020, at 01:00 UTC
• End: April 12, 2020, at 13:00 UTC
Posted on Mar 27, 11:44 UTC
Email Security.Cloud ClientNet Portal and API Maintenance on April 11, 2020 Apr 11, 13:00-23:00 UTC
Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning April 11, 2020, starting at 13:00 UTC, for a duration of 10 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period, ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: April 11, 2020, at 13:00 UTC
• End: April 11, 2020, at 23:00 UTC
Posted on Mar 26, 15:01 UTC
Email Security.Cloud ClientNet Portal and API Maintenance on April 18, 2020 Apr 18, 01:00 - Apr 19, 22:00 UTC
Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning April 18, 2020, starting at 01:00 UTC, for a duration of 45 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period, ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: April 18, 2020, at 01:00 UTC
• End: April 19, 2020, at 22:00 UTC
Posted on Mar 31, 18:49 UTC
Past Incidents
Apr 5, 2020
Email Security.Cloud ClientNet Portal and API Maintenance on April 4, 2020
Completed - The scheduled maintenance has been completed.
Apr 5, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 13:00 UTC
Scheduled - Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning April 4, 2020, starting at 13:00 UTC, for a duration of 15 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period, ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: April 4, 2020, at 13:00 UTC
• End: April 5, 2020, at 04:00 UTC
Mar 20, 15:06 UTC
Apr 3, 2020
Email Delivery Issue
Resolved - The previously reported concern with email delivery has been resolved. The service is fully restored and there is no longer an impact to customers. This incident is resolved.
Apr 3, 19:11 UTC
Update - Between 20:15 and 21:15 UTC, customers provisioned on EMEA based infrastructure may have experienced issues sending and receiving emails. The underlying issue has now been resolved. Any emails queued on the customer side should start delivering based on the customer’s retry schedule.

As of 21:15 UTC, all customers globally are no longer impacted and we continue to closely monitor the service.

We will provide our next update on April 3, 2020 at 20:00 UTC, or as new information is discovered.
Apr 2, 21:59 UTC
Monitoring - As of approximately 20:03 UTC, we have applied mitigation and emails are processing normally. Any email queued on the customer’s side should start being delivered based on the customer's retry schedule.

Our engineers are working on identifying the cause of this issue and will continue to closely monitor the email traffic to ensure smooth service operation.

We will provide our next update on April 3, 2020 at 20:00 UTC or as new information is discovered.
Apr 2, 20:10 UTC
Update - This issue is impacting both inbound and outbound emails for our customers. Customers sending or receiving emails from impacted US East infrastructure may continue to receive ‘450-Requested action aborted [9] 406-2’ error message.

Note that only half of the US infrastructure is impacted by this issue. The remaining infrastructure continues to process email traffic without an issue.

Our engineers are in the process of taking the impacted infrastructure out of service and continue to be actively engaged as we work towards service restoration.

We will provide an update at 21:00 UTC, or as soon as more information becomes available.
Apr 2, 19:47 UTC
Investigating - We are aware of a small subset of customers provisioned on US based infrastructure experiencing issues receiving emails. Impacted customers may receive an error message “450-Requested action aborted [9] 406-2”

We are handling this issue as a high priority and have engaged all appropriate teams at Broadcom. Please note that there is no impact to protection services, and all other aspects of our services remain functional.

We will provide an update at 20:00 UTC or as soon as more information becomes available.
Apr 2, 18:48 UTC
Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020
Email Security.cloud Data Feed API Delays
Resolved - The previous reported concern with Data Feed API has been resolved. The service is fully restored and there is no longer an impact to customers. This incident is resolved.

Note: We have created a new component on Broadcom Service Status for Email Security Page called, Data Feed API. Moving forward, all incident and maintenance notifications for Data Feed API will be communicated using this newly created component. We request all subscribers that have Data Feed service to update their subscription settings to receive future notifications from this component.
Mar 24, 17:45 UTC
Monitoring - As of 15:45 UTC, there are no further delays with data feeds and new customer data will be available immediately. We continue to closely monitor customer connectivity and functionality of Data Feed API.
Mar 22, 16:52 UTC
Investigating - Since 06:30 UTC on March 22, 2020, we are investigating a recurrence of data processing delays with the Data Feed API service. This issue is occurring intermittently and only impacting a subset of our NAM infrastructure. Any historic data will be available once the incident is resolved.

We will provide further updates as new information becomes available
Mar 22, 12:23 UTC
Monitoring - As of 15:20 UTC, there are no further delays with Data Feed and new customer data will be available immediately. We continue to closely monitor customer connectivity and functionality of Data Feed API.
Mar 21, 16:52 UTC
Investigating - We are aware of a small subset of customers provisioned to utilize the Email Threat Detection and Response (ETDR) (formerly known as ATP) service, may be experiencing delays receiving data when querying the Data Feed API service. This issue is occurring intermittently and only impacting our NAM infrastructure.

We have engaged all appropriate resources and are working towards a resolution. Note that there is no impact to protection services, and all other aspects of our services remain functional. Any historic data will be available once the incident is resolved. We will provide further updates as new information becomes available
Mar 21, 12:40 UTC
Mar 23, 2020

No incidents reported.

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