All Systems Operational

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The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
100.0 % uptime
Today
Data Feed API Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Messaging Gateway Operational
90 days ago
100.0 % uptime
Today
Software Enablement Services ? Operational
90 days ago
100.0 % uptime
Today
Content Services ? Operational
90 days ago
100.0 % uptime
Today
ClientNet ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Symantec, a division of Broadcom, is performing planned maintenance of Symantec Messaging Gateway beginning April 23, 2021, starting at 06:00 UTC, for a duration of 4 hours.

Impact
During the maintenance window customers may experience the following:

• Errors in Brightmail logs while DNS updates.

All other aspects of the product will work as expected during the maintenance window. Updated rulesets will be provided up until the start of the maintenance window.

Schedule
Start: April 23, 2021 at 06:00 UTC
End: April 23, 2021 at 10:00 UTC
Posted on Apr 13, 18:49 UTC
Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning April 24, 2021, starting at 12:00 UTC, for a duration of 3 hours.

Impact
During the maintenance period, ClientNet and all Customer and Partner APIs will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: April 24, 2021, at 12:00 UTC
• End: April 24, 2021, at 15:00 UTC
Posted on Apr 14, 14:26 UTC
Update - Take a note of some Key points as part of this maintenance release:

· Visual enhancement of the security portal Secure Portal delivery of encrypted email content.

· Secure PDF messages will now support the original message format (no longer just being plain text).

· Users can choose to toggle back and forth between the old and new interface (temporary, until new UI is made permanent).
Apr 16, 13:37 UTC
Scheduled - Our encryption partner Echoworx will be performing a scheduled maintenance, beginning April 29, 2021, starting at 19:00 UTC, for a duration of 3 hours.

Impact
There will be no impact for Email Security.cloud customers using Echoworx Encryption. All aspects of our service will continue to function as normal.

Schedule
• Start: April 29, 2021, at 19:00 UTC
• End: April 29, 2021, at 22:00 UTC
Apr 8, 12:21 UTC
Past Incidents
Apr 22, 2021
Completed - The scheduled maintenance has been completed.
Apr 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 06:00 UTC
Scheduled - Symantec, a division of Broadcom, is performing planned maintenance of Symantec Messaging Gateway beginning April 22, 2021, starting at 06:00 UTC, for a duration of 4 hours.

Impact
During the maintenance window customers may experience the following:

• Errors in Brightmail logs while DNS updates.

All other aspects of the product will work as expected during the maintenance window. Updated rulesets will be provided up until the start of the maintenance window.

Schedule
Start: April 22, 2021 at 06:00 UTC
End: April 22, 2021 at 10:00 UTC
Apr 13, 18:47 UTC
Apr 21, 2021
Completed - The scheduled maintenance has been completed.
Apr 21, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 06:00 UTC
Scheduled - Symantec, a division of Broadcom, is performing planned maintenance of Symantec Messaging Gateway beginning April 21, 2021, starting at 06:00 UTC, for a duration of 4 hours.

Impact
During the maintenance window customers may experience the following:

  • Errors in Brightmail logs while DNS updates

    All other aspects of the product will work as expected during the maintenance window. Updated rulesets will be provided up until the start of the maintenance window.

    Schedule
    Start: April 21, 2021 at 06:00 UTC
    End: April 21, 2021 at 10:00 UTC
    Apr 13, 18:20 UTC
  • Apr 20, 2021
    Completed - The scheduled maintenance has been completed.
    Apr 20, 10:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Apr 20, 06:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing planned maintenance of Symantec Messaging Gateway beginning April 20, 2021, starting at 06:00 UTC, for a duration of 4 hours.

    Impact
    During the maintenance window customers may experience the following:

  • Errors in Brightmail logs while DNS updates.

    All other aspects of the product will work as expected during the maintenance window. Updated rulesets will be provided up until the start of the maintenance window.

    Schedule
    Start: April 20, 2021 at 06:00 UTC
    End: April 20, 2021 at 10:00 UTC
    Apr 13, 18:17 UTC
  • Apr 19, 2021

    No incidents reported.

    Apr 18, 2021

    No incidents reported.

    Apr 17, 2021

    No incidents reported.

    Apr 16, 2021

    No incidents reported.

    Apr 15, 2021

    No incidents reported.

    Apr 14, 2021

    No incidents reported.

    Apr 13, 2021

    No incidents reported.

    Apr 12, 2021

    No incidents reported.

    Apr 11, 2021

    No incidents reported.

    Apr 10, 2021

    No incidents reported.

    Apr 9, 2021

    No incidents reported.

    Apr 8, 2021

    No incidents reported.