All Systems Operational

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The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
99.97 % uptime
Today
Data Feed API Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
99.96 % uptime
Today
Asia Pacific Operational
90 days ago
99.96 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
99.96 % uptime
Today
Japan Operational
90 days ago
99.96 % uptime
Today
Messaging Gateway Operational
90 days ago
100.0 % uptime
Today
Software Enablement Services Operational
90 days ago
100.0 % uptime
Today
Content Services Operational
90 days ago
100.0 % uptime
Today
ClientNet ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Symantec, a division of Broadcom, is performing maintenance of Email Quarantine NAM Infrastructure beginning April 4, 2020, starting at 01:00 UTC, for a duration of 36 hours.

Impact
During the maintenance period, Symantec Email Quarantine Portal https://us.quarantine.symantec.com/ will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: April 4, 2020, at 01:00 UTC
• End: April 5, 2020, at 13:00 UTC
Posted on Mar 27, 11:43 UTC
Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning April 4, 2020, starting at 13:00 UTC, for a duration of 15 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period, ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: April 4, 2020, at 13:00 UTC
• End: April 5, 2020, at 04:00 UTC
Posted on Mar 20, 15:06 UTC
Symantec, a division of Broadcom, is performing maintenance of Email Quarantine EMEA Infrastructure beginning April 11, 2020, starting at 01:00 UTC, for a duration of 36 hours.

Impact
During the maintenance period, Symantec Email Quarantine Portal eu.quarantine.symantec.com will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: April 11, 2020, at 01:00 UTC
• End: April 12, 2020, at 13:00 UTC
Posted on Mar 27, 11:44 UTC
Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning April 11, 2020, starting at 13:00 UTC, for a duration of 10 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period, ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: April 11, 2020, at 13:00 UTC
• End: April 11, 2020, at 23:00 UTC
Posted on Mar 26, 15:01 UTC
Past Incidents
Mar 28, 2020

No incidents reported today.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020
Resolved - The previous reported concern with Data Feed API has been resolved. The service is fully restored and there is no longer an impact to customers. This incident is resolved.

Note: We have created a new component on Broadcom Service Status for Email Security Page called, Data Feed API. Moving forward, all incident and maintenance notifications for Data Feed API will be communicated using this newly created component. We request all subscribers that have Data Feed service to update their subscription settings to receive future notifications from this component.
Mar 24, 17:45 UTC
Monitoring - As of 15:45 UTC, there are no further delays with data feeds and new customer data will be available immediately. We continue to closely monitor customer connectivity and functionality of Data Feed API.
Mar 22, 16:52 UTC
Investigating - Since 06:30 UTC on March 22, 2020, we are investigating a recurrence of data processing delays with the Data Feed API service. This issue is occurring intermittently and only impacting a subset of our NAM infrastructure. Any historic data will be available once the incident is resolved.

We will provide further updates as new information becomes available
Mar 22, 12:23 UTC
Monitoring - As of 15:20 UTC, there are no further delays with Data Feed and new customer data will be available immediately. We continue to closely monitor customer connectivity and functionality of Data Feed API.
Mar 21, 16:52 UTC
Investigating - We are aware of a small subset of customers provisioned to utilize the Email Threat Detection and Response (ETDR) (formerly known as ATP) service, may be experiencing delays receiving data when querying the Data Feed API service. This issue is occurring intermittently and only impacting our NAM infrastructure.

We have engaged all appropriate resources and are working towards a resolution. Note that there is no impact to protection services, and all other aspects of our services remain functional. Any historic data will be available once the incident is resolved. We will provide further updates as new information becomes available
Mar 21, 12:40 UTC
Mar 23, 2020

No incidents reported.

Mar 21, 2020
Completed - The scheduled maintenance has been completed.
Mar 21, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 12:00 UTC
Scheduled - Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning March 21, 2020, starting at 12:00 UTC, for a duration of 2 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period, ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: March 21, 2020, at 12:00 UTC
• End: March 21, 2020, at 14:00 UTC
Mar 5, 21:07 UTC
Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.

Mar 17, 2020

No incidents reported.

Mar 16, 2020

No incidents reported.

Mar 15, 2020

No incidents reported.

Mar 14, 2020

No incidents reported.