Messaging Security

Scheduled - Our encryption provider Echoworx will be performing planned maintenance on July 30, 2021, starting at 19:00 UTC, for the duration of 2 hours.

Impact
Echoworx will be removing TLS 1.1 and as such will no longer be supported for secure transmission (or receipt) of email. For several years, Echoworx has preferred (and used) TLS 1.2 for all secure communications, but our services would fall-back to 1.1 if the recipient SMTP did not support 1.2. When this change is implemented, TLS 1.2 will be mandatory.

Mail flows where TLS is forced will result in a non-delivery failure (NDR) when TLS 1.2 is not achievable.

Mail flows that are opportunistic will fall to delivery in the clear if TLS 1.2 is not achievable.

TLS 1.1 will also no longer be supported when connecting to the EMX web portal or EMG Admin Console via a browser. The only supported browser actively supporting TLS 1.1 is Internet Explorer 11. Any user attempting to access the service via IE 11 will need to enable support for TLS 1.2 in their browser settings.

Schedule
Start time: July 30, 2021 at 19:00 UTC
End time: July 30, 2021 at 21:00 UTC
Jul 19, 11:26 UTC

Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the EMEA region. This maintenance will begin on July 25, 2021, starting at 22:00 UTC, for a duration of 2 hours. No customer impact is expected from this maintenance and all email services will remain available.

Impact
During the maintenance period, all aspects of our services are expected to function as normal.

Schedule
• Start Date: July 25, 2021, at 22:00 UTC
• End Date: July 26, 2021, at 00:00 UTC
Jul 13, 19:16 UTC

Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the EMEA region. This maintenance will begin on July 24, 2021, starting at 21:00 UTC, for a duration of 1 hour. No customer impact is expected from this maintenance and all email services will remain available.

Impact
During the maintenance period, all aspects of our services are expected to function as normal.

Schedule
• Start Date: July 24, 2021, at 21:00 UTC
• End Date: July 24, 2021, at 22:00 UTC
Jul 13, 19:02 UTC

Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the NAM region. This maintenance will begin on July 24, 2021, starting at 14:00 UTC, for a duration of 2 hours. No customer impact is expected from this maintenance and all email services will remain available.

Impact
During the maintenance period, all aspects of our services are expected to function as normal.

Schedule
• Start Date: July 24, 2021, at 14:00 UTC
• End Date: July 24, 2021, at 16:00 UTC
Jul 13, 17:20 UTC

Scheduled - Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning July 24, 2021, starting at 03:00 UTC, for a duration of 11 hours.

Impact
During the maintenance period, ClientNet and all Customer and Partner APIs will not be available. All other aspects of our services are expected to function as normal.

New features added/changed

· SSO Authorization: This update complements February’s release of SSO Authentication. With authorization, Admins will be able to manage user permissions directly through IdP group memberships.

· Configuration Snapshot reports: Through this update, we’re bringing configuration snapshots directly to the portal as a normal report. In this first release, the services covered are: Anti-Spam, Anti-Malware, Threat Detection, Threat Isolation and Image Control.

· New help page links: We’re updating the help page redirects from Clientnet. Today users are taken to https://help.symantec.com, post update users will be taken to Broadcom’s centralized help and support page https://support.broadcom.com

Schedule
• Start: July 24, 2021, at 03:00 UTC
• End: July 24, 2021, at 14:00 UTC
Jul 9, 16:42 UTC

Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the EMEA region. This maintenance will begin on July 23, 2021, starting at 23:00 UTC, for a duration of 2 hours. No customer impact is expected from this maintenance and all email services will remain available.

Impact
During the maintenance period, all aspects of our services are expected to function as normal.

Schedule
• Start Date: July 23, 2021, at 23:00 UTC
• End Date: July 24, 2021, at 01:00 UT
Jul 13, 19:20 UTC

Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the NAM region. This maintenance will begin on July 22, 2021, starting at 07:00 UTC, for a duration of 2 hours. No customer impact is expected from this maintenance and all email services will remain available.

Impact
During the maintenance period, all aspects of our services are expected to function as normal.

Schedule
• Start Date: July 22, 2021, at 07:00 UTC
• End Date: July 22, 2021, at 09:00 UTC
Jul 13, 19:35 UTC

Scheduled - Symantec, a division of Broadcom, is performing planned maintenance of Messaging Gateway beginning July 22, 2021, starting at 05:30 UTC, for a duration of 3 hours.

Impact
During the maintenance window customers may experience intermittent 5.x.x errors for reports.

All other aspects of the product will work as expected during the maintenance window.

Schedule

Start time: July 22, 2021 at 05:30 UTC

End time: July 22, 2021 at 08:30 UTC
Jul 19, 11:04 UTC

Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the NAM region. This maintenance will begin on July 21, 2021, starting at 09:00 UTC, for a duration of 2 hours. No customer impact is expected from this maintenance and all email services will remain available.

Impact
During the maintenance period, all aspects of our services are expected to function as normal.

Schedule
• Start Date: July 21, 2021, at 09:00 UTC
• End Date: July 21, 2021, at 11:00 UTC
Jul 13, 19:38 UTC