Scheduled - Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning May 23, 2020, starting at 12:00 UTC, for a duration of 2 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period, ClientNet and all Customer and Partner APIs will not be available. All other aspects of our services are expected to function as normal.

Original Schedule
• Start: May 23, 2020, at 12:00 UTC
• End: May 23, 2020, at 14:00 UTC
May 8, 11:45 UTC

Scheduled - Symantec, a division of Broadcom, is performing a failover test in the NAM region as a standard practice to ensure resiliency. This maintenance will begin on May 30, 2020, starting at 01:00 UTC, for a duration of 3.5 hours. The purpose of this routine scheduled maintenance is to ensure system capabilities and is conducted every few months. No customer impact is expected from this test and all email services will remain available.

Impact
During the maintenance period all aspects of our services are expected to function as normal.

Schedule
• Start Date: May 30, 2020, at 01:00 UTC
• End Date: May 30, 2020, at 04:30 UTC
May 23, 01:45 UTC

Scheduled - Symantec, a division of Broadcom, is performing planned maintenance of the Software Enablement Services and Content Services beginning May 26, 2020, at 23:00 UTC, ending May 27, 2020, at 05:00 UTC.

Impact
During the maintenance window, Rule Distribution & Software Enablement Services backend may not be accessible or may be intermittently accessible while we work on SSL certificate rollout for public facing URL. A subset of Messaging Gateway customers may experience errors when attempting to download rulesets and register or renew product licenses. All other aspects of our services will function as normal.

If a customer is not on a recent version, 10.6.5 or greater of the SMG product, communications may be disabled. The customer may need to work with support team to update their client to enable communications to the web services again.

Follow the below link for more details:
https://knowledge.broadcom.com/external/article/189124/messaging-gateway-1065-and-earlier-canno.html

Original Schedule
• Start: May 26, 2020, at 23:00 UTC
• End: May 27, 2020, at 05:00 UTC
May 21, 22:15 UTC

Scheduled - Symantec, a division of Broadcom, is performing a failover test in the NAM region as a standard practice to ensure resiliency. This maintenance will begin on May 23, 2020, starting at 01:00 UTC, for a duration of 3.5 hours. The purpose of this routine scheduled maintenance is to ensure system capabilities and is conducted every few months. No customer impact is expected from this test and all email services will remain available.

Impact
During the maintenance period all aspects of our services are expected to function as normal.

Schedule
• Start Date: May 23, 2020, at 01:00 UTC
• End Date: May 23, 2020, at 04:30 UTC
May 13, 18:01 UTC

Scheduled - Symantec, a division of Broadcom, is performing planned maintenance of the Software Enablement Services and Content Services beginning May 15, 2020, at 00:00 UTC, until May 22, 2020, at 23:59 UTC.

Impact
During the maintenance window, Rule Distribution & Software Enablement Services backend will be intermittently accessible while we work on SSL certificate rollout for public facing URL. A subset of Messaging Gateway customers may experience errors when attempting to download rulesets and register or renew product licenses. All other aspects of our services will function as normal.

If a customer is not on a recent version, 10.6.5 or greater of the SMG product, communications may be disabled. The customer may need to work with support team to update their client to enable communications to the web services again.

Follow the below link for more details:
https://knowledge.broadcom.com/external/article/189124/messaging-gateway-1065-and-earlier-canno.html

Schedule
• Start: May 15, 2020, at 00:00 UTC
• End: May 22, 2020, at 23:59 UTC
May 8, 11:57 UTC

Scheduled - Symantec, a division of Broadcom, is performing a failover test in the EMEA region as a standard practice to ensure resiliency. This maintenance will begin on May 20, 2020, starting at 18:00 UTC, for a duration of 3.5 hours. The purpose of this routine scheduled maintenance is to ensure system capabilities and is conducted every few months. No customer impact is expected from this test and all email services will remain available.

Impact
During the maintenance period all aspects of our services are expected to function as normal.

Schedule
• Start Date: May 20, 2020, at 18:00 UTC
• End Date: May 20, 2020, at 21:30 UTC
May 13, 17:59 UTC