All Systems Operational

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The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
99.99 % uptime
Today
Data Feed API Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
99.97 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Messaging Gateway Operational
90 days ago
100.0 % uptime
Today
Software Enablement Services ? Operational
90 days ago
100.0 % uptime
Today
Content Services ? Operational
90 days ago
100.0 % uptime
Today
ClientNet ? Operational
90 days ago
99.93 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Symantec, a division of Broadcom, is performing network maintenance in the EMEA-West region. EMEA-Central infrastructure will remain operational to process customer traffic. This maintenance will begin on June 22, 2021, starting at 00:00 UTC and be concluded on June 22, 2021, at 05:00 UTC. No customer impact is expected from this maintenance and all email services will remain available.

Impact
During the maintenance period all aspects of our services are expected to function as normal.

Schedule
• Start Date: June 22, 2021, at 00:00 UTC
• End Date: June 22, 2021, at 05:00 UTC
Posted on Jun 10, 18:03 UTC
Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning June 26, 2021, starting at 12:00 UTC, for a duration of 3 hours.

Impact
During the maintenance period, ClientNet and all Customer and Partner APIs will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: June 26, 2021, at 12:00 UTC
• End: June 26, 2021, at 15:00 UTC
Posted on Jun 16, 19:18 UTC
Past Incidents
Jun 18, 2021
Resolved - The previous reported concern with email delivery has been resolved. The service is fully restored and there is no longer an impact to customers. This incident is resolved.
Jun 18, 00:20 UTC
Monitoring - On June 17, 2021 between 05:30 UTC and 08:30 UTC, we experienced issues delivering emails to recipients who use Spamhaus DNS blocklists. Our investigation shows the issue occurred due to a configuration issue with Spamhaus resulting in listing of our IPs. Please note that there was no impact to protection services, and all other aspects of our services remained functional. As of 08:30 UTC, all listings have cleared and we are no longer experiencing delivery issues and email service is fully operational.

We are continuing to closely monitor the service. We will provide updates as new information becomes available.
Jun 17, 09:03 UTC
Jun 17, 2021
Resolved - ClientNet portal and APIs are fully operational. This incident is resolved.
Jun 17, 15:28 UTC
Update - ClientNet portal and APIs are fully operational. Any customers still experiencing issues are requested to get in touch with our support team.

We are continuing to closely monitor the service. We will provide updates as new information becomes available.
Jun 16, 17:14 UTC
Monitoring - As of 15:55 UTC, access to ClientNet portal and APIs has been restored.

We are continuing to closely monitor the service. We will provide updates as new information becomes available.
Jun 16, 15:55 UTC
Update - We have started restoring portal and API access. The fix is being applied in a batch format and some customers should be able to login while we work on restoring access for the remaining customers.

We will provide updates as new information becomes available.
Jun 16, 15:14 UTC
Identified - We have identified the cause of this issue and currently working on a fix. Impacted customers may continue to experience login issues. All other aspects of the service works as expected and there is no impact to email delivery and protection services.

We will provide an update as soon as more information becomes available.
Jun 16, 14:38 UTC
Investigating - We are aware of a subset of customers experiencing login issues when accessing ClientNet portal and Customer/Partner APIs. We are investigating the cause of this issue and will provide updates as new information becomes available. Please note that there is no impact to protection services, email delivery and scanning, all other aspects of our services remain functional.

We will provide updates as new information becomes available.
Jun 16, 14:13 UTC
Jun 16, 2021
Jun 15, 2021
Resolved - After closely monitoring the email delivery issue experienced by some EMEA provisioned customers, we can confirm that the service is fully restored. This incident is resolved.
Jun 15, 12:39 UTC
Update - We continue to closely monitor the email service and will provide our next update on June 15, 2021 at 20:00 UTC, or as soon as more information becomes available.
Jun 14, 19:47 UTC
Monitoring - As of 15:00 UTC, we are no longer experiencing issues with email delivery. Customers will no longer experience issues connecting to the EMEA infrastructure.

We continue to closely monitor the email service and will provide our next update on June 14, 2021 at 20:00 UTC, or as soon as more information becomes available.
Jun 11, 15:08 UTC
Update - We are working on increasing compute capacity to process queued emails. Impacted customers may continue to experience email delays and/or connection errors. Any emails queued on third party or customer MTAs will be delivered based on their respective retry schedules.

We will provide updates as new information becomes available.
Jun 11, 14:20 UTC
Identified - We have identified the cause of the delays sending or receiving emails that some customers are experiencing. The impacted part of the infrastructure has been taken out of service while we are working on a fix.

We will provide updates as new information becomes available.
Jun 11, 13:32 UTC
Investigating - We are aware that a subset of customers, provisioned in EMEA, may experience delays sending and/or receiving emails.

We are investigating the cause of this issue and will provide updates as new information becomes available.

Please note that there is no impact to protection services, and all other aspects of our services remain functional.
Jun 11, 12:24 UTC
Jun 14, 2021
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.