Messaging Security

Service availability and scheduled maintenance for Email Security.cloud and Messaging Gateway.

All Systems Operational
Email Security.cloud Operational
90 days ago
99.98 % uptime
Today
Data Feed API Operational
90 days ago
99.99 % uptime
Today
Americas Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
99.93 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Messaging Gateway Operational
90 days ago
100.0 % uptime
Today
Software Enablement Services ? Operational
90 days ago
100.0 % uptime
Today
Content Services ? Operational
90 days ago
100.0 % uptime
Today
ClientNet ? Operational
90 days ago
99.93 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Symantec, a division of Broadcom, is performing network maintenance in the EMEA region. This maintenance will begin on August 7, 2021, starting at 04:00 UTC and completing at 20:00 UTC. No customer impact is expected from this maintenance and all email services will remain available.

Impact
During the maintenance period, all aspects of our services are expected to function as normal.

Schedule
  • Start time: August 7, 2021, at 04:00 UTC
  • End time: August 7, 2021, at 20:00 UTC
    Posted on Jul 30, 12:32 UTC
  • Update - Please be advised that this maintenance will be rescheduled. We are currently finalizing the new dates and times and will post an update when these have been approved.
    Aug 2, 18:02 UTC
    Update - Please be advised that this maintenance has now been rescheduled. Below is the new scheduled date and times:

    Schedule
  • Start time: August 3, 2021 at 01:30 UTC
  • End time: August 3, 2021 at 09:30 UTC
    Jul 23, 08:01 UTC
  • Scheduled - Symantec, a division of Broadcom, is performing planned maintenance of Messaging Gateway beginning July 29, 2021, starting at 01:30 UTC, for a duration of 8 hours.

    Impact
    During the maintenance window customers may experience the following:

  • Maintenance codes will appear in logs when attempting to download new content.
  • Maintenance codes will appear when updates to licenses or new registrations are attempted.
  • Delays in processing submissions.

    All other aspects of the product will work as expected during the maintenance window.

    Schedule
  • Start time: July 29, 2021 at 01:30 UTC
  • End time: July 29, 2021 at 09:30 UTC
    Jul 21, 06:00 UTC
  • Past Incidents
    Aug 4, 2021

    No incidents reported today.

    Aug 3, 2021

    No incidents reported.

    Aug 2, 2021

    No incidents reported.

    Aug 1, 2021

    No incidents reported.

    Jul 31, 2021

    No incidents reported.

    Jul 30, 2021
    Completed - The scheduled maintenance has been completed.
    Jul 30, 21:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 30, 19:00 UTC
    Scheduled - Our encryption provider Echoworx will be performing planned maintenance on July 30, 2021, starting at 19:00 UTC, for the duration of 2 hours.

    Impact
    Echoworx will be removing TLS 1.1 and as such will no longer be supported for secure transmission (or receipt) of email. For several years, Echoworx has preferred (and used) TLS 1.2 for all secure communications, but our services would fall-back to 1.1 if the recipient SMTP did not support 1.2. When this change is implemented, TLS 1.2 will be mandatory.

  • Mail flows where TLS is forced will result in a non-delivery failure (NDR) when TLS 1.2 is not achievable.
  • Mail flows that are opportunistic will fall to delivery in the clear if TLS 1.2 is not achievable.

    TLS 1.1 will also no longer be supported when connecting to the EMX web portal or EMG Admin Console via a browser. The only supported browser actively supporting TLS 1.1 is Internet Explorer 11. Any user attempting to access the service via IE 11 will need to enable support for TLS 1.2 in their browser settings.

    Schedule
    Start time: July 30, 2021 at 19:00 UTC
    End time: July 30, 2021 at 21:00 UTC
    Jul 19, 11:26 UTC
  • Jul 29, 2021

    No incidents reported.

    Jul 28, 2021

    No incidents reported.

    Jul 27, 2021
    Resolved - We have identified the cause and fixed the issue with the expired certificate. We can confirm all checks have passed and the issue no longer exists. This incident is now resolved.
    Jul 27, 12:40 UTC
    Investigating - We are aware of an issue affecting the Datafeeds, whereby its currently presenting an expired certificate.

    Our engineers are currently investigating the issue as a high priority. Please note that there is no impact to protection services, and all other aspects of our services remain functional.

    We will provide an update as soon as more information becomes available.
    Jul 27, 12:10 UTC
    Jul 26, 2021
    Completed - The scheduled maintenance has been completed.
    Jul 26, 00:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 25, 22:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the EMEA region. This maintenance will begin on July 25, 2021, starting at 22:00 UTC, for a duration of 2 hours. No customer impact is expected from this maintenance and all email services will remain available.

    Impact
    During the maintenance period, all aspects of our services are expected to function as normal.

    Schedule
    • Start Date: July 25, 2021, at 22:00 UTC
    • End Date: July 26, 2021, at 00:00 UTC
    Jul 13, 19:16 UTC
    Jul 25, 2021
    Jul 24, 2021
    Completed - The scheduled maintenance has been completed.
    Jul 24, 22:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 24, 21:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the EMEA region. This maintenance will begin on July 24, 2021, starting at 21:00 UTC, for a duration of 1 hour. No customer impact is expected from this maintenance and all email services will remain available.

    Impact
    During the maintenance period, all aspects of our services are expected to function as normal.

    Schedule
    • Start Date: July 24, 2021, at 21:00 UTC
    • End Date: July 24, 2021, at 22:00 UTC
    Jul 13, 19:02 UTC
    Completed - The scheduled maintenance has been completed.
    Jul 24, 16:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 24, 14:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the NAM region. This maintenance will begin on July 24, 2021, starting at 14:00 UTC, for a duration of 2 hours. No customer impact is expected from this maintenance and all email services will remain available.

    Impact
    During the maintenance period, all aspects of our services are expected to function as normal.

    Schedule
    • Start Date: July 24, 2021, at 14:00 UTC
    • End Date: July 24, 2021, at 16:00 UTC
    Jul 13, 17:20 UTC
    Completed - The scheduled maintenance has been completed.
    Jul 24, 14:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 24, 03:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning July 24, 2021, starting at 03:00 UTC, for a duration of 11 hours.

    Impact
    During the maintenance period, ClientNet and all Customer and Partner APIs will not be available. All other aspects of our services are expected to function as normal.

    New features added/changed

    · SSO Authorization: This update complements February’s release of SSO Authentication. With authorization, Admins will be able to manage user permissions directly through IdP group memberships.

    · Configuration Snapshot reports: Through this update, we’re bringing configuration snapshots directly to the portal as a normal report. In this first release, the services covered are: Anti-Spam, Anti-Malware, Threat Detection, Threat Isolation and Image Control.

    · New help page links: We’re updating the help page redirects from Clientnet. Today users are taken to https://help.symantec.com, post update users will be taken to Broadcom’s centralized help and support page https://support.broadcom.com

    Schedule
    • Start: July 24, 2021, at 03:00 UTC
    • End: July 24, 2021, at 14:00 UTC
    Jul 9, 16:42 UTC
    Completed - The scheduled maintenance has been completed.
    Jul 24, 01:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 23, 23:01 UTC
    Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the EMEA region. This maintenance will begin on July 23, 2021, starting at 23:00 UTC, for a duration of 2 hours. No customer impact is expected from this maintenance and all email services will remain available.

    Impact
    During the maintenance period, all aspects of our services are expected to function as normal.

    Schedule
    • Start Date: July 23, 2021, at 23:00 UTC
    • End Date: July 24, 2021, at 01:00 UT
    Jul 13, 19:20 UTC
    Jul 23, 2021
    Jul 22, 2021
    Completed - The scheduled maintenance has been completed.
    Jul 22, 09:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 22, 07:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the NAM region. This maintenance will begin on July 22, 2021, starting at 07:00 UTC, for a duration of 2 hours. No customer impact is expected from this maintenance and all email services will remain available.

    Impact
    During the maintenance period, all aspects of our services are expected to function as normal.

    Schedule
    • Start Date: July 22, 2021, at 07:00 UTC
    • End Date: July 22, 2021, at 09:00 UTC
    Jul 13, 19:35 UTC
    Completed - The scheduled maintenance has been completed.
    Jul 22, 08:30 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 22, 05:30 UTC
    Scheduled - Symantec, a division of Broadcom, is performing planned maintenance of Messaging Gateway beginning July 22, 2021, starting at 05:30 UTC, for a duration of 3 hours.

    Impact
    During the maintenance window customers may experience intermittent 5.x.x errors for reports.

    All other aspects of the product will work as expected during the maintenance window.

    Schedule
  • Start time: July 22, 2021 at 05:30 UTC
  • End time: July 22, 2021 at 08:30 UTC
    Jul 19, 11:04 UTC
  • Resolved - We have been monitoring the service for 12 hours and can confirm that service has been fully restored. This incident is now resolved.
    Jul 22, 06:45 UTC
    Update - We are no longer experiencing issues delivering email.

    We are continuing to closely monitor the service. We will provide updates as new information becomes available.
    Jul 21, 15:47 UTC
    Monitoring - As of 15:26 UTC, the service has been restored. Some customers may continue to experience delays while the queued emails are processed.

    We will continue to closely monitor the email service and will provide our next update as soon as more information becomes available.
    Jul 21, 15:46 UTC
    Update - We have increased the compute capacity and are seeing previously queued emails starting to deliver.

    We will provide an update as soon as more information becomes available.
    Jul 21, 15:05 UTC
    Identified - We are aware of some customers provisioned on our NAM infrastructure experiencing delays sending and receiving emails. We have identified the cause of the issue and are currently working on mitigation.

    Any emails queued on third party or customer MTAs will be delivered based on their respective retry schedules.

    Please note that there is no impact to protection services, and all other aspects of our services remain functional.

    We will provide an update as soon as more information becomes available.
    Jul 21, 13:57 UTC
    Jul 21, 2021
    Completed - The scheduled maintenance has been completed.
    Jul 21, 11:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 21, 09:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the NAM region. This maintenance will begin on July 21, 2021, starting at 09:00 UTC, for a duration of 2 hours. No customer impact is expected from this maintenance and all email services will remain available.

    Impact
    During the maintenance period, all aspects of our services are expected to function as normal.

    Schedule
    • Start Date: July 21, 2021, at 09:00 UTC
    • End Date: July 21, 2021, at 11:00 UTC
    Jul 13, 19:38 UTC
    Resolved - On July 21, 2021 between 10:39 UTC and 11:22 UTC, a small subset of customers provisioned on EMEA infrastructure may have experienced email delivery issues.

    Our investigation determined there was an unexpected increase in emails during this time resulting in a delay.
    Jul 21, 09:39 UTC