All Systems Operational

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The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
100.0 % uptime
Today
Data Feed API Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Messaging Gateway Operational
90 days ago
100.0 % uptime
Today
Software Enablement Services ? Operational
90 days ago
100.0 % uptime
Today
Content Services ? Operational
90 days ago
100.0 % uptime
Today
ClientNet ? Operational
90 days ago
99.79 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - Please be advised that the date/time for this maintenance has been changed. The impact however remains unchanged.

Here is the updated schedule:

Updated Schedule
  • Start Date: March 13, 2021, at 09:00 UTC
  • End Date: March 14, 2021, at 09:00 UTC
    Feb 22, 19:35 UTC
  • Scheduled - Symantec's integration with Broadcom has presented operational and business opportunities. This enables us to sharpen our focus on delivering industry-leading security software for our customers. To help with this, we are standardizing the authentication URL for Broadcom platforms.

    What is changing?
    Broadcom’s authentication service provider URL is changing as follows:

    Current URL: avagoext.okta.com
    New URL: login.broadcom.com

    When is Broadcom making this change?
    March 13, 2021

    Action Required for Federated Single-Sign On (SSO) Customers
    We are working to ensure that the migration is as seamless as possible. A few simple actions are required from federated customers due to this standardization. The required actions are dependent on your authentication tool, please find instructions here. These actions should be taken on March 14, 2021.

    In addition to the changes to the authentication, Broadcom also recommends that customers update their bookmarks with the new URL.

    Impact
    If you do not make the changes in your Identity Provider (IdP) configuration as per these instructions, you may experience authentication issues when trying to access Broadcom resources such as the Support Portal and product applications (e.g. Clarity PPM, Rally, SEP Mobile, etc.).

    For additional questions and details please reference this knowledge article and/or your SSO/IT team for assistance in making these changes.

    Thank you for your continued partnership and for choosing Broadcom as your security and software solutions.

    Best Regards,
    Broadcom
    Feb 12, 14:35 UTC
    Symantec, a division of Broadcom, is performing network maintenance in the EMEA-Central region. EMEA-West infrastructure will remain operational to process customer traffic. This maintenance will begin on March 18, 2021, starting at 22:00 UTC and be concluded on March 19, 2021, at 05:30 UTC. No customer impact is expected from this maintenance and all email services will remain available.

    Impact
    During the maintenance period all aspects of our services are expected to function as normal.

    Schedule
  • Start Date: March 18, 2021, at 22:00 UTC
  • End Date: March 19, 2021, at 05:30 UTC
    Posted on Feb 23, 16:53 UTC
  • Past Incidents
    Mar 4, 2021

    No incidents reported today.

    Mar 3, 2021

    No incidents reported.

    Mar 2, 2021

    No incidents reported.

    Mar 1, 2021

    No incidents reported.

    Feb 28, 2021

    No incidents reported.

    Feb 27, 2021
    Completed - The scheduled maintenance has been completed.
    Feb 27, 14:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 27, 12:01 UTC
    Scheduled - Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning February 27, 2021, starting at 12:00 UTC, for a duration of 2 hours.

    Impact
    During the maintenance period, ClientNet and all Customer and Partner APIs will not be available. All other aspects of our services are expected to function as normal.

    Schedule
  • Start: February 27, 2021, at 12:00 UTC
  • End: February 27, 2021, at 14:00 UTC
    Feb 9, 15:21 UTC
  • Feb 26, 2021

    No incidents reported.

    Feb 25, 2021

    No incidents reported.

    Feb 24, 2021

    No incidents reported.

    Feb 23, 2021

    No incidents reported.

    Feb 22, 2021

    No incidents reported.

    Feb 21, 2021

    No incidents reported.

    Feb 20, 2021

    No incidents reported.

    Feb 19, 2021

    No incidents reported.

    Feb 18, 2021
    Completed - The scheduled maintenance has been completed.
    Feb 18, 21:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 18, 20:01 UTC
    Scheduled - Our encryption partner Echoworx will be performing a scheduled update, beginning February 18, 2021, starting at 20:00 UTC, for a duration of 1 hour.

    Impact
    There will be no impact for Email Security.cloud customers using Echoworx Encryption. All aspects of our service will continue to function as normal.

    Schedule
  • Start: February 18, 2021, at 20:00 UTC
  • End: February 18, 2021, at 21:00 UTC
    Feb 5, 15:53 UTC