Messaging Security

Service availability and scheduled maintenance for Email Security.cloud and Messaging Gateway.

All Systems Operational
Uptime over the past 90 days. View historical uptime.
Email Security.cloud Operational
90 days ago
99.82 % uptime
Today
Data Feed API Operational
90 days ago
99.92 % uptime
Today
Americas Operational
90 days ago
99.75 % uptime
Today
Asia Pacific Operational
90 days ago
99.75 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
99.95 % uptime
Today
Japan Operational
90 days ago
99.75 % uptime
Today
Messaging Gateway Operational
90 days ago
100.0 % uptime
Today
Software Enablement Services ? Operational
90 days ago
100.0 % uptime
Today
Content Services ? Operational
90 days ago
100.0 % uptime
Today
ClientNet ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Planned Resiliency Maintenance for EMEA Network Infrastructure on September 22, 2021 Sep 22, 07:00-10:00 UTC
Symantec, a division of Broadcom, is performing a failover test in the EMEA region as a standard practice to ensure resiliency. This maintenance will begin on September 22, 2020, starting at 07:00 UTC, for a duration of 3 hours. The purpose of this routine scheduled maintenance is to ensure system capabilities and is conducted every few months. No customer impact is expected from this test and all email services will remain available.

Impact
During the maintenance period all aspects of our services are expected to function as normal.

Schedule
  • Start time: September 22, 2021, at 07:00 UTC
  • End time: September 22, 2021, at 10:00 UTC
    Posted on Sep 15, 17:49 UTC
    • Planned Resiliency Maintenance for NAM Network Infrastructure on September 22, 2021 Sep 22, 12:00-15:00 UTC
    Symantec, a division of Broadcom, is performing a failover test in the NAM region as a standard practice to ensure resiliency. This maintenance will begin on September 22, 2020, starting at 12:00 UTC, for a duration of 3 hours. The purpose of this routine scheduled maintenance is to ensure system capabilities and is conducted every few months. No customer impact is expected from this test and all email services will remain available.

    Impact
    During the maintenance period all aspects of our services are expected to function as normal.

    Schedule
  • Start time: September 22, 2021, at 12:00 UTC
  • End time: September 22, 2021, at 15:00 UTC
    Posted on Sep 15, 17:50 UTC
    • Planned Resiliency Maintenance for EMEA Network Infrastructure on September 23, 2021 Sep 23, 07:00-10:00 UTC
    Symantec, a division of Broadcom, is performing a failover test in the EMEA region as a standard practice to ensure resiliency. This maintenance will begin on September 23, 2020, starting at 07:00 UTC, for a duration of 3 hours. The purpose of this routine scheduled maintenance is to ensure system capabilities and is conducted every few months. No customer impact is expected from this test and all email services will remain available.

    Impact
    During the maintenance period all aspects of our services are expected to function as normal.

    Schedule
  • Start time: September 23, 2021, at 07:00 UTC
  • End time: September 23, 2021, at 10:00 UTC
    Posted on Sep 15, 17:51 UTC
    • Planned Resiliency Maintenance for NAM Network Infrastructure on September 23, 2021 Sep 23, 12:00-15:00 UTC
    Symantec, a division of Broadcom, is performing a failover test in the NAM region as a standard practice to ensure resiliency. This maintenance will begin on September 23, 2020, starting at 12:00 UTC, for a duration of 3 hours. The purpose of this routine scheduled maintenance is to ensure system capabilities and is conducted every few months. No customer impact is expected from this test and all email services will remain available.

    Impact
    During the maintenance period all aspects of our services are expected to function as normal.

    Schedule
  • Start time: September 23, 2021, at 12:00 UTC
  • End time: September 23, 2021, at 15:00 UTC
    Posted on Sep 15, 17:52 UTC
    • Email Security.cloud ClientNet Portal and API Maintenance on September 25, 2021 Sep 25, 12:00-15:00 UTC
    Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning September 25, 2021, starting at 12:00 UTC, for a duration of 3 hours.

    Impact
    During the maintenance period, ClientNet and all Customer and Partner APIs will not be available. All other aspects of our services are expected to function as normal.

    Schedule
  • Start time: September 25, 2021, at 12:00 UTC
  • End time: September 25, 2021, at 15:00 UTC
    Posted on Sep 14, 15:06 UTC
    • Past Incidents
    Sep 18, 2021

    No incidents reported today.

    Sep 17, 2021

    No incidents reported.

    Sep 16, 2021
    CANCELLED: Email Security.cloud NAM Quarantine Infrastructure Maintenance on September 18-19, 2021
    Completed - The maintenance window has been cancelled. We are working on an updated schedule and a new notification will be issued once a revised schedule is finalized.
    Sep 16, 07:06 UTC
    Update - Please be advised that there has been a change to the impact of this maintenance.

    Impact
    During the maintenance period, Symantec Email Quarantine Portal https://us.quarantine.symantec.com/ will not be available and emails directed to the quarantine will be queued. Once the maintenance has been completed these emails will be delivered to the quarantine along with summary notifications and digest emails resuming.
    Sep 8, 13:21 UTC
    Scheduled - Symantec, a division of Broadcom, is performing maintenance of Email Quarantine NAM Infrastructure beginning September 18, 2021, starting at 02:00 UTC, for a duration of 45 hours and 50 minutes.

    Impact
    During the maintenance period, Symantec Email Quarantine Portal https://us.quarantine.symantec.com/ will not be available and emails directed to the quarantine will be queued. Once the maintenance has been completed these emails will be delivered to the quarantine along with summary notifications and digest emails resuming.

    All other aspects of our services are expected to function as normal.

    Schedule
  • Start time: September 18, 2021, at 02:00 UTC
  • End time: September 19, 2021, at 23:50 UTC
    Sep 8, 13:09 UTC
    • Sep 15, 2021
    Symantec Messaging Gateway Maintenance on September 15, 2021
    Completed - The scheduled maintenance has been completed.
    Sep 15, 21:01 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Sep 15, 15:01 UTC
    Update - Please be advised that the time for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

    Schedule
  • Start Time: September 15, 2021 at 15:00 UTC
  • End Time: September 15, 2021 at 21:00 UTC
    Sep 9, 15:39 UTC
    • Scheduled - Symantec is performing planned maintenance of Symantec Messaging Gateway beginning September 15th, 2021, starting at 8:00 UTC.

    Impact

    During the maintenance window customers may experience the following:

  • Errors in Brightmail logs related to connectivity may appear while Name Server updates propagate to new Whois registrar.

    All other aspects of the product will work as expected during the maintenance window.

    Schedule
  • Start Time: September 15, 2021 at 8:00 UTC
  • End Time: September 15, 2021 at 14:00 UTC
    Sep 8, 23:08 UTC
    • Sep 14, 2021

    No incidents reported.

    Sep 13, 2021

    No incidents reported.

    Sep 12, 2021

    No incidents reported.

    Sep 11, 2021
    Email Security.cloud Maintenance for EMEA Network Infrastructure on September 11, 2021
    Completed - The scheduled maintenance has been completed.
    Sep 11, 20:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Sep 11, 04:00 UTC
    Update - Please be advised that the date/time for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

    Updated Schedule
    • Start time: September 11, 2021, at 04:00 UTC
    • End time: September 11, 2021, at 20:00 UTC
    Sep 3, 20:11 UTC
    Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the EMEA region. This maintenance will begin on September 4, 2021, starting at 04:00 UTC and completing at 20:00 UTC. No customer impact is expected from this maintenance and all email services will remain available.

    Impact
    During the maintenance period, all aspects of our services are expected to function as normal.

    Schedule
    • Start time: September 4, 2021, at 04:00 UTC
    • End time: September 4, 2021, at 20:00 UTC
    Aug 19, 22:04 UTC
    Email Delays in NAM Region
    Resolved - We have monitored the service and have not seen a re-occurrence of the email delay issue. This incident is resolved.
    Sep 11, 19:52 UTC
    Monitoring - Email queues on the Broadcom infrastructure are back to normal levels. Customers sending and receiving emails using NAM based infrastructure will no longer experience email delays.

    We are closely monitoring the email service and will provide update as soon as more information becomes available.
    Sep 10, 22:36 UTC
    Identified - To mitigate the issue, we have taken the impacted infrastructure out of service. Customers should no longer experience issues sending and receiving new emails. Emails previously queued on Broadcom infrastructure are now delivering. As a reminder this issue is impacting a small subset of customers.

    We will provide an update as soon as more information becomes available.
    Sep 10, 22:16 UTC
    Update - We are continuing to investigate this issue. Any emails queued on our infrastructure will be delivered once the issue is resolved.

    We will provide an update as soon as more information becomes available.
    Sep 10, 21:45 UTC
    Investigating - We are aware of a subset of customers provisioned on our NAM infrastructure experiencing delays sending and receiving emails. Any emails queued on our infrastructure will be delivered once the issue is resolved.

    We are currently investigating this issue and will provide updates as new information becomes available. Please note that there is no impact to protection services, and all other aspects of our services remain functional.

    We will provide an update as soon as more information becomes available.
    Sep 10, 21:18 UTC
    Symantec Email Quarantine Notifications Issue in EMEA
    Resolved - This incident has been resolved.
    Sep 11, 00:02 UTC
    Monitoring - As of 16:15 UTC, we have applied a fix and new notifications are no longer getting blocked.

    We are closely monitoring the email quarantine service and will provide update as soon as more information becomes available.
    Sep 10, 16:45 UTC
    Identified - The issue has been identified and a fix is being implemented.
    Sep 10, 16:34 UTC
    Investigating - We are currently investigating an issue with EMEA instance of Symantec Email Quarantine service. Quarantine notification emails from Symantec Email Quarantine are incorrectly getting a Spam verdict. This issue is only impacting notification delivery and the core Quarantine view/release functionality remains fully operational.

    We are handling this issue as a priority and we will provide next update or as soon as new information becomes available.
    Sep 10, 14:55 UTC
    Sep 10, 2021
    Sep 9, 2021

    No incidents reported.

    Sep 8, 2021

    No incidents reported.

    Sep 7, 2021
    CANCELLED: Email Security.cloud NAM Quarantine Infrastructure Maintenance on September 11-12, 2021
    Completed - The maintenance window has been cancelled. We are working on an updated schedule and a new notification will be issued once a revised schedule is finalized.
    Sep 7, 07:49 UTC
    Scheduled - Symantec, a division of Broadcom, is performing maintenance of Email Quarantine NAM Infrastructure beginning September 11, 2021, starting at 05:00 UTC, for a duration of 42 hours and 50 minutes.

    Impact
    During the maintenance period, Symantec Email Quarantine Portal https://us.quarantine.symantec.com/ will not be available. All other aspects of our services are expected to function as normal.

    Schedule
  • Start time: September 11, 2021, at 05:00 UTC
  • End time: September 12, 2021, at 23:50 UTC
    Sep 2, 16:08 UTC
    • Sep 6, 2021

    No incidents reported.

    Sep 5, 2021
    Email Security.Cloud EMEA Quarantine Infrastructure Maintenance on September 4-5, 2021
    Completed - The scheduled maintenance has been completed.
    Sep 5, 23:59 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Sep 4, 04:30 UTC
    Scheduled - Symantec, a division of Broadcom, is performing maintenance of Email Quarantine EMEA Infrastructure beginning September 4, 2021, starting at 04:30 UTC, for a duration of 43.5 hours.

    Impact
    During the maintenance period, Symantec Email Quarantine Portal https://eu.quarantine.symantec.com/ will not be available. All other aspects of our services are expected to function as normal.

    Schedule
    • Start: September 4, 2021, at 04:30 UTC
    • End: September 5, 2021, at 23:59 UTC
    Aug 13, 14:21 UTC
    Sep 4, 2021
    Email Delivery Delays in NAM Region
    Resolved - This incident has been resolved.
    Sep 4, 20:46 UTC
    Monitoring - Email queues on the Broadcom infrastructure are back to normal levels. Customers sending and receiving emails using NAM based infrastructure will no longer experience email delays.

    We are closely monitoring the email service and will provide update as soon as more information becomes available.
    Sep 3, 19:45 UTC
    Update - We are continuing to investigate the issue with high priority. The majority of the previously queued emails have now delivered successfully. The impacted US-East site remains out of service and investigation actively continues.

    We will provide an update as soon as more information becomes available.
    Sep 3, 18:40 UTC
    Update - We are continuing to investigate the issue and have engaged our platform provider. Customers should no longer experience issues sending and receiving new emails. Emails previously queued on the impacted infrastructure are now delivering. As a reminder this issue is impacting a small subset of customers.

    We will provide an update as soon as more information becomes available.
    Sep 3, 16:46 UTC
    Update - We are continuing to investigate the issue and have now completed taking the impacted infrastructure (US-East) out of service. Customers should no longer experience issues sending and receiving new emails. Emails previously queued on the impacted infrastructure will remain queued while we work on addressing the underlying cause. As a reminder this issue is impacting a small subset of customers.

    We will provide an update as soon as more information becomes available.
    Sep 3, 15:31 UTC
    Update - To mitigate the issue, we are in the process of taking the impacted infrastructure (US-East) out of service. Customers may continue to experience email delays. Note that this issue is only impacting a subset of NAM infrastructure.

    We will provide an update as soon as more information becomes available.
    Sep 3, 14:57 UTC
    Investigating - We are aware of some customers provisioned on our NAM infrastructure experiencing delays sending and receiving emails. Any emails queued on our infrastructure will be delivered once the issue is resolved.

    We are currently investigating this issue and will provide updates as new information becomes available. Please note that there is no impact to protection services, and all other aspects of our services remain functional.

    We will provide an update as soon as more information becomes available.
    Sep 3, 14:25 UTC
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