Symantec Email Security Status

HISTORY

All Systems Operational

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The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Uptime over the past 90 days. View historical uptime.

Email Security.cloud Operational

90 days ago

99.97 % uptime

Today

Data Feed API Operational

90 days ago

100.0 % uptime

Today

Americas Operational

90 days ago

99.96 % uptime

Today

Asia Pacific Operational

90 days ago

99.96 % uptime

Today

Europe, Middle East & Africa Operational

90 days ago

99.96 % uptime

Today

Japan Operational

90 days ago

99.96 % uptime

Today

Messaging Gateway Operational

90 days ago

100.0 % uptime

Today

Software Enablement Services Operational

90 days ago

100.0 % uptime

Today

Content Services Operational

90 days ago

100.0 % uptime

Today

ClientNet Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Email Security.Cloud NAM Quarantine Infrastructure Maintenance on April 4, 2020 Apr 4, 01:00 - Apr 5, 13:00 UTC

Symantec, a division of Broadcom, is performing maintenance of Email Quarantine NAM Infrastructure beginning April 4, 2020, starting at 01:00 UTC, for a duration of 36 hours.

Impact
During the maintenance period, Symantec Email Quarantine Portal https://us.quarantine.symantec.com/ will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: April 4, 2020, at 01:00 UTC
• End: April 5, 2020, at 13:00 UTC
Posted on Mar 27, 11:43 UTC

Email Security.Cloud ClientNet Portal and API Maintenance on April 4, 2020 Apr 4, 13:00 - Apr 5, 04:00 UTC

Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning April 4, 2020, starting at 13:00 UTC, for a duration of 15 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period, ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: April 4, 2020, at 13:00 UTC
• End: April 5, 2020, at 04:00 UTC
Posted on Mar 20, 15:06 UTC

Email Security.Cloud EMEA Quarantine Infrastructure Maintenance on April 11, 2020 Apr 11, 01:00 - Apr 12, 13:00 UTC

Symantec, a division of Broadcom, is performing maintenance of Email Quarantine EMEA Infrastructure beginning April 11, 2020, starting at 01:00 UTC, for a duration of 36 hours.

Impact
During the maintenance period, Symantec Email Quarantine Portal eu.quarantine.symantec.com will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: April 11, 2020, at 01:00 UTC
• End: April 12, 2020, at 13:00 UTC
Posted on Mar 27, 11:44 UTC

Email Security.Cloud ClientNet Portal and API Maintenance on April 11, 2020 Apr 11, 13:00-23:00 UTC

Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning April 11, 2020, starting at 13:00 UTC, for a duration of 10 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period, ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: April 11, 2020, at 13:00 UTC
• End: April 11, 2020, at 23:00 UTC
Posted on Mar 26, 15:01 UTC

Past Incidents

Mar 28, 2020

No incidents reported today.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

Email Security.cloud Data Feed API Delays

Resolved - The previous reported concern with Data Feed API has been resolved. The service is fully restored and there is no longer an impact to customers. This incident is resolved.

Note: We have created a new component on Broadcom Service Status for Email Security Page called, Data Feed API. Moving forward, all incident and maintenance notifications for Data Feed API will be communicated using this newly created component. We request all subscribers that have Data Feed service to update their subscription settings to receive future notifications from this component.
Mar 24, 17:45 UTC

Monitoring - As of 15:45 UTC, there are no further delays with data feeds and new customer data will be available immediately. We continue to closely monitor customer connectivity and functionality of Data Feed API.
Mar 22, 16:52 UTC

Investigating - Since 06:30 UTC on March 22, 2020, we are investigating a recurrence of data processing delays with the Data Feed API service. This issue is occurring intermittently and only impacting a subset of our NAM infrastructure. Any historic data will be available once the incident is resolved.

We will provide further updates as new information becomes available
Mar 22, 12:23 UTC

Monitoring - As of 15:20 UTC, there are no further delays with Data Feed and new customer data will be available immediately. We continue to closely monitor customer connectivity and functionality of Data Feed API.
Mar 21, 16:52 UTC

Investigating - We are aware of a small subset of customers provisioned to utilize the Email Threat Detection and Response (ETDR) (formerly known as ATP) service, may be experiencing delays receiving data when querying the Data Feed API service. This issue is occurring intermittently and only impacting our NAM infrastructure.

We have engaged all appropriate resources and are working towards a resolution. Note that there is no impact to protection services, and all other aspects of our services remain functional. Any historic data will be available once the incident is resolved. We will provide further updates as new information becomes available
Mar 21, 12:40 UTC

Mar 23, 2020

No incidents reported.

Mar 21, 2020

Email Security.Cloud ClientNet Portal and API Maintenance on March 21, 2020

Completed - The scheduled maintenance has been completed.
Mar 21, 14:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 12:00 UTC

Scheduled - Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning March 21, 2020, starting at 12:00 UTC, for a duration of 2 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period, ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: March 21, 2020, at 12:00 UTC
• End: March 21, 2020, at 14:00 UTC
Mar 5, 21:07 UTC

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.

Mar 17, 2020

No incidents reported.

Mar 16, 2020

No incidents reported.

Mar 15, 2020

No incidents reported.

Mar 14, 2020

No incidents reported.

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