Messaging Security

Service availability and scheduled maintenance for Email Security.cloud and Messaging Gateway.

All Systems Operational
Email Security.cloud Operational
90 days ago
99.9 % uptime
Today
Data Feed API Operational
90 days ago
99.78 % uptime
Today
Americas Operational
90 days ago
99.95 % uptime
Today
Asia Pacific Operational
90 days ago
99.95 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
99.85 % uptime
Today
Japan Operational
90 days ago
99.95 % uptime
Today
Messaging Gateway Operational
90 days ago
100.0 % uptime
Today
Software Enablement Services ? Operational
90 days ago
100.0 % uptime
Today
Content Services ? Operational
90 days ago
100.0 % uptime
Today
ClientNet ? Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 3, 2021

No incidents reported today.

Dec 2, 2021
Resolved - This incident has been resolved.
Dec 2, 15:47 UTC
Update - We are continuing to closely monitor the email service and will provide update as soon as more information becomes available.
Dec 1, 14:18 UTC
Monitoring - Email queues on the Broadcom infrastructure are back to normal levels. Customers sending and receiving emails using NAM based infrastructure will no longer experience email delays.

We are closely monitoring the email service and will provide update as soon as more information becomes available.
Nov 30, 19:35 UTC
Update - We have increased the compute capacity to process queued emails. Email queues continue to deliver while we work on identifying the root cause.

We will provide an update as soon as more information becomes available.
Nov 30, 17:49 UTC
Update - We are continuing to investigate this issue. Emails previously queued on our infrastructure have started delivering.

We will provide an update as soon as more information becomes available.
Nov 30, 17:26 UTC
Investigating - We are aware of a subset of customers provisioned on our NAM infrastructure experiencing delays sending and receiving emails. Any emails queued on our infrastructure will be delivered once the issue is resolved.

We are currently investigating this issue and will provide updates as new information becomes available. Please note that there is no impact to protection services, and all other aspects of our services remain functional.

We will provide an update as soon as more information becomes available.
Nov 30, 16:55 UTC
Dec 1, 2021
Completed - The scheduled maintenance has been completed.
Dec 1, 19:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 19:00 UTC
Scheduled - On December 1, 2021, we will perform emergency maintenance on the Threat Isolation Service for Email Security Service customers.

The maintenance event will start at 19:00 UTC and continue until 20:00 UTC.

Impact
Only Email Security Service customers who use the Threat Isolation add-on will be impacted. Customers should expect service disruption of up to 60 minutes while the isolation file viewer is unavailable. During the maintenance window, customers will be presented with an error message. All other aspects of our services are expected to function as normal.

Customer Action
No action is required.
Dec 1, 18:30 UTC
Nov 30, 2021
Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021
Completed - The scheduled maintenance has been completed.
Nov 27, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 12:03 UTC
Scheduled - Symantec is performing scheduled maintenance of Email Security.cloud customer portal, ClientNet, beginning November 27, 2021 at 12:00 UTC for a duration of 3 hours.

Impact
During the maintenance period ClientNet, Customer and Partner API will not be available. All other aspects of our services will function as normal.

Schedule
  • Start time: November 27, 2021, at 12:00 UTC
  • End time: November 27, 2021, at 15:00 UTC
    Nov 11, 13:06 UTC
  • Resolved - This incident has been resolved.
    Nov 27, 00:08 UTC
    Monitoring - A fix has been implemented and we are monitoring the results.
    Nov 26, 07:23 UTC
    Update - We are continuing to investigate this issue. We will provide an update as soon as more information becomes available.
    Nov 26, 05:52 UTC
    Investigating - We are aware customers experiencing login timeout errors when attempting to log into the EMEA Quarantine Portal. We are currently investigating these errors and will provide further updates as new information is discovered.

    Please note that there is no impact to delivery and security scanning of your email traffic, and all other aspects of our services remain functional. We will provide an update as soon as more information becomes available.
    Nov 26, 04:58 UTC
    Nov 26, 2021
    Nov 25, 2021

    No incidents reported.

    Nov 24, 2021
    Completed - The scheduled maintenance has been completed.
    Nov 24, 21:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 24, 19:00 UTC
    Scheduled - Our encryption partner Echoworx will be performing a scheduled maintenance, beginning November 24, 2021, starting at 19:00 UTC, for a duration of 2 hours.

    Impact
    This is a re-release of the improved usability features mentioned in the 21st of October maintenance. Due to a script error, not all new features were released, as such the same had to be rolled back.

    There will be no impact for Email Security.cloud customers using Echoworx Encryption. All aspects of our service will continue to function as normal.

    Schedule
  • Start time: November 24, 2021, at 19:00 UTC
  • End time: November 24, 2021, at 21:00 UTC
    Nov 11, 08:25 UTC
  • Nov 23, 2021
    Completed - The scheduled maintenance has been completed.
    Nov 23, 15:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 23, 12:00 UTC
    Update - Please be advised that the date/time for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

    Updated Schedule
  • Start time: November 23, 2021, at 12:00 UTC
  • End time: November 23, 2021, at 15:00 UTC
    Nov 16, 19:28 UTC
  • Scheduled - Symantec, a division of Broadcom, is performing a failover test in the NAM region as a standard practice to ensure resiliency. This maintenance will begin on November 17, 2021, starting at 12:00 UTC, for a duration of 3 hours. The purpose of this routine scheduled maintenance is to ensure system capabilities and is conducted regularly. No customer impact is expected from this test and all email services will remain available.

    Impact
    During the maintenance period all aspects of our services are expected to function as normal.

    Schedule
    • Start time: November 17, 2021, at 12:00 UTC
    • End time: November 17, 2021, at 15:00 UTC
    Nov 11, 18:20 UTC
    Nov 22, 2021

    No incidents reported.

    Nov 21, 2021

    No incidents reported.

    Nov 20, 2021
    Completed - The scheduled maintenance has been completed.
    Nov 20, 10:30 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 20, 02:00 UTC
    Update - Please disregard the previous maintenance update. This maintenance was updated to include the Data Feed API component.

    As a reminder, the scheduled dates and times are below:

    Schedule
  • Start time: November 20, 2021, at 02:00 UTC
  • End time: November 20, 2021, at 10:30 UTC
    Nov 8, 10:37 UTC
  • Update - We will be undergoing scheduled maintenance during this time.
    Nov 8, 10:35 UTC
    Scheduled - Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning November 20, 2021, starting at 02:00 UTC, for a duration of 8 hours and 30 minutes.

    Impact
    During the maintenance period, ClientNet and all Customer and Partner APIs will not be available. All other aspects of our services are expected to function as normal.

    Schedule
  • Start time: November 20, 2021, at 02:00 UTC
  • End time: November 20, 2021, at 10:30 UTC
    Nov 5, 15:36 UTC
  • Nov 19, 2021

    No incidents reported.