Messaging Security

Service availability and scheduled maintenance for Email Security.cloud and Messaging Gateway.

All Systems Operational
Uptime over the past 90 days. View historical uptime.
Email Security.cloud Operational
90 days ago
99.8 % uptime
Today
Data Feed API Operational
90 days ago
99.9 % uptime
Today
Americas Operational
90 days ago
99.71 % uptime
Today
Asia Pacific Operational
90 days ago
99.71 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
99.96 % uptime
Today
Japan Operational
90 days ago
99.71 % uptime
Today
Messaging Gateway Operational
90 days ago
100.0 % uptime
Today
Software Enablement Services ? Operational
90 days ago
100.0 % uptime
Today
Content Services ? Operational
90 days ago
100.0 % uptime
Today
ClientNet ? Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Planned Resiliency Maintenance for EMEA Network Infrastructure on October 20, 2021 Oct 20, 07:00-10:00 UTC
Update - Please be advised that this maintenance has now been rescheduled:

  • Start time: October 20, 2021, at 07:00 UTC
  • End time: October 20, 2021, at 10:00 UTC
    Oct 5, 12:49 UTC
    • Scheduled - Symantec, a division of Broadcom, is performing a failover test in the EMEA region as a standard practice to ensure resiliency. This maintenance will begin on October 6, 2021, starting at 07:00 UTC, for a duration of 3 hours. The purpose of this routine scheduled maintenance is to ensure system capabilities and is conducted every few months. No customer impact is expected from this test and all email services will remain available.

    Impact

    During the maintenance period all aspects of our services are expected to function as normal.

    Schedule

  • Start time: October 6, 2021, at 07:00 UTC
  • End time: October 6, 2021, at 10:00 UTC
    Sep 29, 20:01 UTC
    • Planned Resiliency Maintenance for NAM Network Infrastructure on October 20, 2021 Oct 20, 12:00-15:00 UTC
    Update - Please be advised that this maintenance has now been rescheduled:

  • Start time: October 20, 2021, at 12:00 UTC
  • End time: October 20, 2021, at 15:00 UTC
    Oct 5, 12:50 UTC
    • Scheduled - Symantec, a division of Broadcom, is performing a failover test in the NAM region as a standard practice to ensure resiliency. This maintenance will begin on October 6, 2021, starting at 12:00 UTC, for a duration of 3 hours. The purpose of this routine scheduled maintenance is to ensure system capabilities and is conducted every few months. No customer impact is expected from this test and all email services will remain available.

    Impact

    During the maintenance period all aspects of our services are expected to function as normal.

    Schedule

  • Start time: October 6, 2021, at 12:00 UTC
  • End time: October 6, 2021, at 15:00 UTC
    Sep 29, 19:50 UTC
    • Planned Resiliency Maintenance for EMEA Network Infrastructure on October 21, 2021 Oct 21, 07:00-10:00 UTC
    Update - Please be advised that this maintenance has now been rescheduled:

  • Start time: October 21, 2021, at 07:00 UTC
  • End time: October 21, 2021, at 10:00 UTC
    Oct 5, 12:52 UTC
    • Scheduled - Symantec, a division of Broadcom, is performing a failover test in the EMEA region as a standard practice to ensure resiliency. This maintenance will begin on October 7, 2021, starting at 07:00 UTC, for a duration of 3 hours. The purpose of this routine scheduled maintenance is to ensure system capabilities and is conducted every few months. No customer impact is expected from this test and all email services will remain available.

    Impact

    During the maintenance period all aspects of our services are expected to function as normal.

    Schedule

  • Start time: October 7, 2021, at 07:00 UTC
  • End time: October 7, 2021, at 10:00 UTC
    Sep 29, 20:05 UTC
    • Planned Resiliency Maintenance for NAM Network Infrastructure on October 21, 2021 Oct 21, 12:00-15:00 UTC
    Update - Please be advised that this maintenance has now been rescheduled:

  • Start time: October 21, 2021, at 12:00 UTC
  • End time: October 21, 2021, at 15:00 UTC
    Oct 5, 12:52 UTC
    • Scheduled - Symantec, a division of Broadcom, is performing a failover test in the NAM region as a standard practice to ensure resiliency. This maintenance will begin on October 7, 2021, starting at 12:00 UTC, for a duration of 3 hours. The purpose of this routine scheduled maintenance is to ensure system capabilities and is conducted every few months. No customer impact is expected from this test and all email services will remain available.

    Impact

    During the maintenance period all aspects of our services are expected to function as normal.

    Schedule

  • Start time: October 7, 2021, at 12:00 UTC
  • End time: October 7, 2021, at 15:00 UTC
    Sep 29, 19:56 UTC
    • Email Security.cloud Encryption Maintenance (Echoworx) October 21, 2021 Oct 21, 19:00-21:00 UTC
    Our encryption partner Echoworx will be performing a scheduled maintenance, beginning October 21, 2021, starting at 19:00 UTC, for a duration of 2 hours.

    Impact

    There will be no impact for Email Security.cloud customers using Echoworx Encryption. All aspects of our service will continue to function as normal.

    Key points as part of this maintenance release:

    See the following link for complete details:

    https://knowledge.broadcom.com/external/article?articleId=226088

    Schedule
    • Start: October 21, 2021, at 19:00 UTC
    • End: October 21, 2021, at 21:00 UTC
    Posted on Oct 13, 20:42 UTC
    Email Security.cloud ClientNet Portal and API Maintenance on October 23, 2021 Oct 23, 12:00-15:00 UTC
    Symantec, a division of Broadcom, is performing scheduled maintenance of customer portal ClientNet beginning on October 23, 2021 at 12:00 UTC for a duration of 3 hours.

    Impact

    During the maintenance period ClientNet, Customer and Partner API will not be available. All other aspects of our services will function as normal

    Schedule

  • Start time: October 23, 2021, at 12:00 UTC
  • End time: October 23, 2021, at 15:00 UTC
    Posted on Oct 12, 16:35 UTC
    • Email Security.Cloud Data Feed API Maintenance on October 25, 2021 Oct 25, 19:00-21:00 UTC
    Symantec is performing scheduled maintenance of Data Feed API starting October 25, 2021 at 19:00 UTC for a duration of 2 hours.

    Impact

    During the maintenance window, Data Feed API will remain available but data delivery may be delayed by up to 30 minutes.

    Schedule

  • Start Time: October 25, 2021 at 19:00 UTC
  • End Time: October 25, 2021 at 21:00 UTC
    Posted on Oct 15, 20:11 UTC
    • Email Security.cloud Encryption EU Maintenance (Echoworx), November 6, 2021 Nov 6, 19:00-22:00 UTC
    Our encryption provider Echoworx will be performing planned maintenance on November 6, 2021, starting at 19:00 UTC, for the duration of 3 hours in the EU region.

    Impact
    All email routed to Echoworx for encryption will be queued for processing as soon as the maintenance is completed. All other aspects of our service will continue to function as normal.

    Schedule
  • Start time: November 6, 2021 at 19:00 UTC
  • End time: November 6, 2021 at 22:00 UTC
    Posted on Oct 15, 10:10 UTC
    • Email Security.cloud Encryption Maintenance (Echoworx), November 6, 2021 Nov 6, 23:55 - Nov 7, 03:00 UTC
    Our encryption provider Echoworx will be performing planned maintenance on November 6, 2021, starting at 23:55 UTC, for the duration of 3 hours and 5 minutes.

    Impact
    All email routed to Echoworx for encryption will be queued for processing as soon as the maintenance is completed. All other aspects of our service will continue to function as normal.

    Schedule
  • Start time: November 6, 2021 at 23:55 UTC
  • End time: November 7, 2021 at 03:00 UTC
    Posted on Oct 15, 10:12 UTC
    • Past Incidents
    Oct 19, 2021

    No incidents reported today.

    Oct 18, 2021

    No incidents reported.

    Oct 17, 2021
    Planned Maintenance for Email Security.cloud Threat Isolation Customers – October 17, 2021
    Completed - The scheduled maintenance has been completed.
    Oct 17, 16:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 17, 14:00 UTC
    Update - Clarification on the service disruption

    From an end user perspective, when interacting with a rewritten URL or an isolated file that needs Isolation processing, they will be met with an error. We ask users to wait until the end of the maintenance window and then re-engage with the respective rewritten URL or isolated file resources again.
    Oct 13, 16:26 UTC
    Scheduled - On October 17, 2021, we will perform service-wide maintenance on the Threat Isolation Service for Email Security Service customers.

    The maintenance event will start at 14:00 UTC and continue until 16:00 UTC.

    Impact
    Only Email Security Service customers who use the Threat Isolation add-on will be impacted. Customers should expect service disruption of up to 30 minutes during the maintenance window. All other aspects of our services are expected to function as normal.

    Customer Action
    No action is required.
    Oct 11, 22:11 UTC
    Oct 16, 2021
    Email Security.cloud ClientNet Portal and API Maintenance on October 16, 2021
    Completed - The scheduled maintenance has been completed.
    Oct 16, 15:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 16, 12:00 UTC
    Scheduled - Symantec is performing scheduled maintenance of Email Security.Cloud customer portal ClientNet beginning October 16, 2021 at 12:00 UTC for a duration of 3 hours.

    Impact

    During the maintenance period ClientNet, Customer and Partner API will not be available. All other aspects of our services will function as normal.

    Schedule

  • Start Date: October 16, 2021, at 12:00 UTC
  • End Date: October 16, 2021, at 15:00 UTC
    Oct 14, 16:35 UTC
    • Email Security.cloud Maintenance for NAM Network Infrastructure on October 16, 2021
    Completed - The scheduled maintenance has been completed.
    Oct 16, 13:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 16, 06:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the NAM region. This maintenance will begin on October 16, 2021, starting at 06:00 UTC for a duration of 7 hours. No customer impact is expected from this maintenance and all email services will remain available.

    Impact
    During the maintenance period, all aspects of our services are expected to function as normal.

    Schedule
  • Start time: October 16, 2021, at 06:00 UTC
  • End time: October 16, 2021, at 13:00 UTC
    Oct 14, 15:14 UTC
    • Oct 15, 2021
    Email Security.cloud Maintenance for NAM Network Infrastructure on October 15, 2021
    Completed - The scheduled maintenance has been completed.
    Oct 15, 13:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 15, 06:00 UTC
    Update - Please be advised that the date/time for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

    Schedule
    • Start time: October 15, 2021, at 06:00 UTC
    • End time: October 15, 2021, at 13:00 UTC
    Oct 11, 22:54 UTC
    Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the NAM region. This maintenance will begin on October 13, 2021, starting at 06:00 UTC for a duration of 7 hours. No customer impact is expected from this maintenance and all email services will remain available.

    Impact
    During the maintenance period, all aspects of our services are expected to function as normal.

    Schedule
    • Start time: October 13, 2021, at 06:00 UTC
    • End time: October 13, 2021, at 13:00 UTC
    Oct 6, 15:56 UTC
    Oct 14, 2021
    CANCELLED: Email Security.cloud Maintenance for NAM Network Infrastructure on October 14, 2021
    Completed - Please be advised that this maintenance has been cancelled.
    Oct 14, 06:41 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 14, 06:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the NAM region. This maintenance will begin on October 14, 2021, starting at 06:00 UTC for a duration of 7 hours. No customer impact is expected from this maintenance and all email services will remain available.

    Impact
    During the maintenance period, all aspects of our services are expected to function as normal.

    Schedule
    • Start time: October 14, 2021, at 06:00 UTC
    • End time: October 14, 2021, at 13:00 UTC
    Oct 6, 16:00 UTC
    Oct 13, 2021
    Email Security.cloud Maintenance for EMEA Network Infrastructure on October 12, 2021
    Completed - The scheduled maintenance has been completed.
    Oct 13, 00:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 12, 17:00 UTC
    Update - Please take a note of a change in Customer Impact:

    During the maintenance window, Data Feed API will be unavailable. Customers in EMEA region will experience connectivity issues when querying the Data Feed API service.
    Oct 11, 22:28 UTC
    Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the EMEA region. This maintenance will begin on October 12, 2021, starting at 17:00 UTC for a duration of 7 hours. No customer impact is expected from this maintenance and all email services will remain available.

    Impact
    During the maintenance period, all aspects of our services are expected to function as normal.

    Schedule
    • Start time: October 12, 2021, at 17:00 UTC
    • End time: October 13, 2021, at 00:00 UTC
    Oct 6, 15:52 UTC
    Oct 12, 2021
    Email Security.cloud Maintenance for EMEA Network Infrastructure on October 11, 2021
    Completed - The scheduled maintenance has been completed.
    Oct 12, 00:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 11, 17:02 UTC
    Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the EMEA region. This maintenance will begin on October 11, 2021, starting at 17:00 UTC for a duration of 7 hours. No customer impact is expected from this maintenance and all email services will remain available.

    Impact
    During the maintenance period, all aspects of our services are expected to function as normal.

    Schedule
    • Start time: October 11, 2021, at 17:00 UTC
    • End time: October 12, 2021, at 00:00 UTC
    Oct 6, 15:47 UTC
    Oct 11, 2021
    Oct 10, 2021

    No incidents reported.

    Oct 9, 2021

    No incidents reported.

    Oct 8, 2021

    No incidents reported.

    Oct 7, 2021
    NAM Email Quarantine emails marked as Newsletter/Marketing
    Resolved - Between October 4, 2021 00:00 UTC and October 5, 2021 23:00 UTC, a subset of quarantine summary emails were incorrectly flagged as Newsletter/Marketing content and quarantined. As of October 5, 2021 at 23:00 UTC, previously quarantined emails have successfully been delivered.

    Note that there was no impact to protection services, and all other aspects of our services remained functional. The NAM Quarantine service is fully restored and there is no longer an impact to customers. This incident is resolved.
    Oct 7, 14:46 UTC
    Maintenance for Symantec Messaging Gateway on October 7, 2021
    Completed - The scheduled maintenance has been completed.
    Oct 7, 12:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 7, 08:00 UTC
    Scheduled - Symantec is performing planned maintenance of Symantec Messaging Gateway beginning October 7, 2021, starting at 08:00 UTC, for a duration of 4 hours.

    Impact

    During the maintenance window customers may experience the following:

  • Customers may receive intermittent 5xx errors for Customer Specific Rules (CSR) features and reports during the maintenance window.

    All other aspects of the product will work as expected during the maintenance window.

    Schedule
  • Start time: October 7, 2021 at 08:00 UTC
  • End time: October 7, 2021 at 12:00 UTC
    Sep 30, 09:54 UTC
    • Oct 6, 2021
    Email Security.cloud Encryption Maintenance (Echoworx), October 6, 2021
    Completed - The scheduled maintenance has been completed.
    Oct 6, 21:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 6, 19:00 UTC
    Scheduled - Our encryption provider Echoworx will be performing planned maintenance on October 6, 2021, starting at 19:00 UTC, for the duration of 2 hours.

    Impact
    There will be no impact for Email Security.cloud customers using Echoworx Encryption. All aspects of our service will continue to function as normal.

    Schedule
  • Start Time: October 6, 2021 at 19:00 UTC
  • End Time: October 6, 2021 at 21:00 UTC
    Sep 21, 13:22 UTC
    • EMEA Email Quarantine Release Issue
    Resolved - We have continued to monitor the service and can confirm the issue is now fully resolved. This incident shall now be closed.
    Oct 6, 14:38 UTC
    Monitoring - As of 15:15 UTC, we have rectified the problem causing email quarantine release issue. The email release function is now operational for EMEA quarantine service.

    We are monitoring the service and will provide updates as soon as more information becomes available.
    Oct 5, 15:52 UTC
    Investigating - We are aware of an issue with customers being unable to release messages from the Quarantine interface. Note that this issue is only impacting a subset of our EMEA Quarantine infrastructure. Customers with emails processed by the impacted infrastructure will be unable to release emails.

    We are currently investigating and will provide updates as new information becomes available.
    Oct 5, 15:06 UTC
    Oct 5, 2021
    Email Quarantine Issue
    Resolved - We have continued to monitor the service and can confirm the issue is now fully resolved. This incident shall now be closed.
    Oct 5, 06:43 UTC
    Monitoring - As of 16:00 UTC, we have rectified the certificate problem causing email quarantine release issue. The email release function is now operational for EMEA quarantine service.

    We are monitoring the service and will provide updates as soon as more information becomes available.
    Oct 4, 16:10 UTC
    Update - We are continuing to work on a fix for this issue.

    We will provide updates as new information becomes available.
    Oct 4, 15:56 UTC
    Identified - The issue has been identified as an expired certificate and we are working on a replacement. Note that this issue is only impacting a subset of our EMEA Quarantine infrastructure. Customer emails processed by the impacted infrastructure will be unable to release emails.

    We will provide updates as new information becomes available.
    Oct 4, 14:34 UTC
    Investigating - We are aware of an issue with customers being unable to view or release messages from the Quarantine interface.

    We have identified the issue and are currently working on a fix to resolve the issue.

    We will provide updates as new information becomes available.
    Oct 4, 14:05 UTC
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