All Systems Operational

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The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Uptime over the past 90 days. View historical uptime.
Email Security.cloud Operational
90 days ago
100.0 % uptime
Today
Data Feed API Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Messaging Gateway Operational
90 days ago
100.0 % uptime
Today
Software Enablement Services ? Operational
90 days ago
100.0 % uptime
Today
Content Services ? Operational
90 days ago
100.0 % uptime
Today
ClientNet ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Email Security.cloud Encryption Maintenance (Echoworx), April 29, 2021 Apr 29, 19:00-22:00 UTC
Our encryption partner Echoworx will be performing a scheduled maintenance, beginning April 29, 2021, starting at 19:00 UTC, for a duration of 3 hours.

Impact
There will be no impact for Email Security.cloud customers using Echoworx Encryption. All aspects of our service will continue to function as normal.

Schedule
• Start: April 29, 2021, at 19:00 UTC
• End: April 29, 2021, at 22:00 UTC
Posted on Apr 8, 12:21 UTC
Past Incidents
Apr 12, 2021

No incidents reported today.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021
Email Delivery Delays in NAM Region
Resolved - The previous reported concern with email delays in the NAM region has been resolved. The service is fully restored and there is no longer an impact to customers. This incident is resolved.
Mar 31, 22:19 UTC
Monitoring - To mitigate the issue, we have taken the impacted infrastructure (US-West) out of service. Previously queued email on the US based infrastructure have been cleared with new email now processing as expected. Any emails queued on third party or customer MTAs will be delivered based on their respective retry schedules.

We will continue to closely monitor the email service and will provide our next update as soon as more information becomes available.
Mar 31, 12:42 UTC
Investigating - We are aware of some customers provisioned on our NAM infrastructure experiencing delays sending and receiving emails. Any emails queued on third party or customer MTAs will be delivered based on their respective retry schedules.

We are currently investigating this issue and will provide updates as new information becomes available. Please note that there is no impact to protection services, and all other aspects of our services remain functional.

We will provide an update as soon as more information becomes available.
Mar 31, 12:16 UTC
Email Security.cloud Maintenance for NAM Network Infrastructure on March 31, 2021
Completed - The scheduled maintenance has been completed.
Mar 31, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 05:00 UTC
Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the NAM region. This maintenance will begin on March 31, 2021, starting at 05:00 UTC, for a duration of 5.5 hours. No customer impact is expected from this maintenance and all email services will remain available.

Impact
During the maintenance period all aspects of our services are expected to function as normal.

Schedule
• Start Date: March 31, 2021, at 05:00 UTC
• End Date: March 31, 2021, at 10:30 UTC
Mar 30, 19:33 UTC
Mar 30, 2021

No incidents reported.

Mar 29, 2021

No incidents reported.

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This page is for notification purposes only and does not relate to Service Level Agreements (SLA).
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