Messaging Security

Service availability and scheduled maintenance for Email Security.cloud and Messaging Gateway.

Update - We are continuing to monitor for any further issues.

We will provide updates as additional information becomes available.
Jan 20, 17:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results. Customers will no longer experience any issues.

We continue to closely monitor the service. We will provide updates as additional information becomes available.
Jan 20, 01:38 UTC
Update - We are continuing to work on a fix for this issue.
Jan 20, 00:48 UTC
Identified - We are aware of Messaging Gateway customers experiencing the following issues:

• New customers are unable to register with the backend
• Existing customers are unable to upgrade or change registrations with the backend
• Rulesets not updating. Customers may get an alert that rulesets are out of date

We have identified the cause of this issue and working on a fix. We will provide further updates as new information becomes available. Note that there is no impact to protection services, and all other aspects of our services remain functional.
Jan 19, 23:16 UTC
Email Security.cloud Operational
90 days ago
99.96 % uptime
Today
Americas Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
99.88 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Data Feed API Operational
90 days ago
99.79 % uptime
Today
PBE Service ? Operational
90 days ago
100.0 % uptime
Today
ClientNet ? Operational
90 days ago
99.98 % uptime
Today
Phishing Readiness Operational
90 days ago
100.0 % uptime
Today
Quarantine Portal Operational
90 days ago
100.0 % uptime
Today
Messaging Gateway Operational
90 days ago
99.96 % uptime
Today
Software Enablement Services ? Operational
90 days ago
99.96 % uptime
Today
Content Services ? Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Symantec is performing scheduled maintenance of Email Security.cloud customer portal, ClientNet, beginning January 29, 2022 at 12:00 UTC for a duration of 3 hours.

Impact
During the maintenance period ClientNet, Customer and Partner API will not be available. All other aspects of our services will function as normal.

Schedule
• Start time: January 29, 2022, at 12:00 UTC
• End time: January 29, 2022, at 15:00 UTC
Posted on Jan 19, 16:55 UTC
On January 30, 2022, we will perform service-wide maintenance on the Threat Isolation Service for Email Security Service customers.

The maintenance event will start at 12:00 UTC and continue until 18:00 UTC.

Impact
Only Email Security Service customers who use the Threat Isolation add-on will be impacted. Customers should expect service disruption of up to 30 minutes during the maintenance window. Existing Isolation sessions may get terminated and require users to re-authenticate. All other aspects of our services are expected to function as normal.

Customer Action
No action is required.
Posted on Jan 20, 14:08 UTC
Symantec, a division of Broadcom is performing planned maintenance of Symantec Messaging Gateway beginning February 1, 2022, starting at 08:00 UTC, for a duration of 4 hours.

Impact
During the maintenance window customers may experience the following:

• Customers may receive Intermittent 5xx errors for the SMG Customer Specific Rules features and reports during the maintenance window

All other aspects of the product will work as expected during the maintenance window.

Schedule
• Start: February 1, 2022 at 08:00 UTC
• End: February 1, 2022 at 12:00 UTC
Posted on Jan 20, 14:14 UTC
Our encryption partner Echoworx will be performing a scheduled maintenance, beginning February 3rd, 2022, starting at 20:00 UTC, for a duration of 2 hours.

Impact
There will be no impact for Email Security.cloud customers using Echoworx Encryption. All aspects of our service will continue to function as normal.

Notable improvements
• Passwordless login for the recipient Web Portal

Passwordless login is an authentication method in which a user can log in to the Portal using a PIN or Biometric (fingerprint or Face ID) on a FIDO2-compatible device such as a Windows 10 laptop or a mobile device, or a hardware authenticator such as a YubiKey. Passwordless login is based on WebAuthn (or Web Authentication) which is the browser standard and API for authenticating users to web-based applications and services using public-key cryptography. The passwordless login feature is enabled on request so let us know if you are interested.

• Added Message Status link for pending PDFs

The sender-facing Message Encrypted notification has been enhanced for PDF pending messages to include the message status link. The notification can be customized and allows viewing message status and recalling PDF messages that are in pending status.

• Synced user locale across delivery methods

When a registered recipient that has both Portal and PDF accounts changes their locale through their web portal account, their locale in the PDF portal will be updated automatically, and vice versa.

• Enhanced layout of notification emails

The layout of message information displayed in the notification emails has been enhanced for better alignment and readability.

• Secure PDF Messages with inline HTML body content that exceeds 10MB are instead delivered as a Secure PDF with plain-text formatting

This is necessary because converting large HTML-formatted content to PDF may degrade performance and cause delivery failures due to the size of the converted PDF.

Schedule
• Start: February 3, 2022, at 20:00 UTC
• End: February 3, 2022, at 22:00 UTC
Posted on Jan 18, 19:17 UTC
Past Incidents
Jan 21, 2022

No incidents reported today.

Jan 20, 2022

Unresolved incident: Messaging Gateway Registration and Rule Distribution Issue.

Jan 19, 2022
Completed - The scheduled maintenance has been completed.
Jan 19, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 05:30 UTC
Scheduled - Symantec, a division of Broadcom, is performing maintenance of Messaging Gateway beginning January 19, 2022, starting at 05:30 UTC, for a duration of 1 hour.

Impact
During the maintenance window customers may experience occasional disruption with the Registration service.

All other aspects of the product will work as expected during the maintenance window.

Schedule
• Start time: January 19, 2022 at 05:30 UTC
• End time: January 19, 2022 at 06:30 UTC
Jan 18, 14:23 UTC
Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022
Completed - The scheduled maintenance has been completed.
Jan 16, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 12:00 UTC
Scheduled - On January 16, 2022, we will perform service-wide maintenance on the Threat Isolation Service for Email Security Service customers.

The maintenance event will start at 12:00 UTC and continue until 18:00 UTC.

Impact
Only Email Security Service customers who use the Threat Isolation add-on will be impacted. Customers should expect service disruption of up to 30 minutes during the maintenance window. Existing Isolation sessions may get terminated and require users to re-authenticate. All other aspects of our services are expected to function as normal.

Customer Action
No action is required.
Jan 7, 01:02 UTC
Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022
Completed - The scheduled maintenance has been completed.
Jan 8, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 12:00 UTC
Scheduled - Symantec is performing scheduled maintenance of Email Security.cloud customer portal, ClientNet, beginning January 8, 2022 at 12:00 UTC for a duration of 3 hours.

Impact
During the maintenance period ClientNet, Customer and Partner API will not be available. All other aspects of our services will function as normal.

Schedule
• Start time: January 8, 2022, at 12:00 UTC
• End time: January 8, 2022, at 15:00 UTC
Dec 27, 12:57 UTC
Jan 7, 2022

No incidents reported.