Email Delivery issue in EMEA Region
Monitoring - Email queues on the Broadcom infrastructure are back to normal levels. Customers sending and receiving emails using EMEA based infrastructure will no longer experience email delays.

We are closely monitoring the email service and will provide our next update on November 26, 2020 at 18:00 UTC, or as soon as more information becomes available.
Nov 25, 05:27 UTC
Update - As of 23:55 UTC, mitigation has been applied to address the underlying cause. Customers will no longer experience issues sending email. Previously queued email on Broadcom infrastructure have now started delivering.

We will provide an update as soon as more information becomes available.
Nov 25, 00:46 UTC
Identified - Our investigation has determined this to be an upstream third party peering issue. We are working closely with ISPs to rectify this problem.

New emails are delivering without any delays while any previously queued emails on our infrastructure will be delivered once the service is fully restored.

We will provide an update as soon as more information becomes available.
Nov 24, 20:23 UTC
Update - We continue to investigate the cause of the email delivery issue experienced by some customers to some domains. Queued emails on our infrastructure will be delivered once the service is fully restored.

Updates will be provided as new information becomes available.
Nov 24, 19:09 UTC
Update - As of 15:45 UTC, we have applied mitigation to address the issue. The impacted infrastructure has been taken out of service. Customers will no longer experience issues while sending outbound emails and new emails are now processing normally.

The underlying cause is still actively being investigated and we continue to work closely with internal teams and our service provider. Previously queued emails on our infrastructure will be delivered once the service is fully restored.

We will continue to closely monitor the email service and will provide our next update at 19:00 UTC, or as soon as more information becomes available.
Nov 24, 15:56 UTC
Update - We continue to investigate the cause of the email delivery issue experienced by some customers to some domains.

Updates will be provided as new information becomes available.
Nov 24, 13:00 UTC
Investigating - We are aware that some customers provisioned in the EMEA region are experiencing email delivery issues to some domains. In some cases they are presented with the error message "421 4.4.0 [internal] no mail servers for this domain could be reached at this time".

We are currently investigating this issue and will provide updates as new information becomes available.
Nov 24, 11:45 UTC

About This Site

The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Uptime over the past 90 days. View historical uptime.
Email Security.cloud Operational
90 days ago
99.92 % uptime
Today
Data Feed API Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
99.85 % uptime
Today
Asia Pacific Operational
90 days ago
99.91 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
99.94 % uptime
Today
Japan Operational
90 days ago
99.91 % uptime
Today
Messaging Gateway Operational
90 days ago
100.0 % uptime
Today
Software Enablement Services ? Operational
90 days ago
100.0 % uptime
Today
Content Services ? Operational
90 days ago
100.0 % uptime
Today
ClientNet ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Email Security.cloud ClientNet Portal and API Maintenance on December 12, 2020 Dec 12, 03:30-23:00 UTC
Update - Please note the updated date for this maintenance. The impact remains the same.

Updated Schedule
  • Start: December 12, 2020, at 03:30 UTC
  • End: December 12, 2020, at 23:00 UTC
    Nov 23, 10:30 UTC
    • Update - This maintenance has been rescheduled, please see updated schedule below. The impact remains the same.

    Updated Schedule
  • Start: December 13, 2020, at 03:30 UTC
  • End: December 13, 2020, at 23:00 UTC
    Nov 21, 01:38 UTC
    • Scheduled - Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning November 28, 2020, starting at 03:30 UTC, for a duration of 19.5 hours.

    Impact
    During the maintenance period, ClientNet and all Customer and Partner APIs will not be available. All other aspects of our services are expected to function as normal.

    Original Schedule
    • Start: November 28, 2020, at 03:30 UTC
    • End: November 28, 2020, at 23:00 UTC
    Nov 13, 17:01 UTC
    Past Incidents
    Nov 25, 2020

    Unresolved incident: Email Delivery issue in EMEA Region.

    Nov 24, 2020
    Email Security.cloud Maintenance for NAM Network Infrastructure on November 24, 2020
    Completed - The scheduled maintenance has been completed.
    Nov 24, 14:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 24, 10:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the NAM region. This maintenance will begin on November 24, 2020, starting at 10:00 UTC, for a duration of 4 hours. No customer impact is expected from this maintenance and all email services will remain available.

    Impact
    During the maintenance period all aspects of our services are expected to function as normal.

    Schedule
    • Start Date: November 24, 2020, at 10:00 UTC
    • End Date: November 24, 2020, at 14:00 UTC
    Nov 23, 21:00 UTC
    Nov 23, 2020

    No incidents reported.

    Nov 22, 2020

    No incidents reported.

    Nov 21, 2020
    Email Security.cloud ClientNet Portal and API Maintenance on November 21, 2020
    Completed - The scheduled maintenance has been completed.
    Nov 21, 14:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 21, 12:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning November 21, 2020, starting at 12:00 UTC, for a duration of 2 hours.

    Impact
    During the maintenance period, ClientNet and all Customer and Partner APIs will not be available. All other aspects of our services are expected to function as normal.

    Schedule
    • Start: November 21, 2020, at 12:00 UTC
    • End: November 21, 2020, at 14:00 UTC
    Nov 5, 15:09 UTC
    Email Security.cloud Maintenance for NAM Network Infrastructure on November 21, 2020
    Completed - The scheduled maintenance has been completed.
    Nov 21, 10:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 21, 04:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the NAM region. This maintenance will begin on November 21, 2020, starting at 04:00 UTC, for a duration of 6 hours. No customer impact is expected from this maintenance and all email services will remain available.

    Impact
    During the maintenance period all aspects of our services are expected to function as normal.

    Schedule
  • Start Date: November 21, 2020, at 04:00 UTC
  • End Date: November 21, 2020, at 10:00 UTC
    Nov 17, 18:56 UTC
    • Email Security.cloud Maintenance for EMEA Network Infrastructure on November 20, 2020
    Completed - The scheduled maintenance has been completed.
    Nov 21, 00:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 20, 15:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing network maintenance in the EMEA region. This maintenance will begin on November 20, 2020, starting at 15:00 UTC, for a duration of 9 hours. No customer impact is expected from this maintenance and all email services will remain available. 

    Impact
    During the maintenance period all aspects of our services are expected to function as normal. 

    Schedule
  • Start Date: November 20, 2020, at 15:00 UTC
  • End Date: November 21, 2020, at 00:00 UTC
    Nov 17, 18:00 UTC
    • Nov 20, 2020
    Nov 19, 2020

    No incidents reported.

    Nov 18, 2020

    No incidents reported.

    Nov 17, 2020

    No incidents reported.

    Nov 16, 2020

    No incidents reported.

    Nov 15, 2020

    No incidents reported.

    Nov 14, 2020

    No incidents reported.

    Nov 13, 2020

    No incidents reported.

    Nov 12, 2020

    No incidents reported.

    Nov 11, 2020

    No incidents reported.

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