Messaging Security
Service availability and scheduled maintenance for Email Security.cloud and Messaging Gateway.
Update - We are continuing to monitor for any further issues.
We will provide updates as additional information becomes available.
Jan 20, 17:46 UTC
We will provide updates as additional information becomes available.
Jan 20, 17:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results. Customers will no longer experience any issues.
We continue to closely monitor the service. We will provide updates as additional information becomes available.
Jan 20, 01:38 UTC
We continue to closely monitor the service. We will provide updates as additional information becomes available.
Jan 20, 01:38 UTC
Update - We are continuing to work on a fix for this issue.
Jan 20, 00:48 UTC
Jan 20, 00:48 UTC
Identified - We are aware of Messaging Gateway customers experiencing the following issues:
• New customers are unable to register with the backend
• Existing customers are unable to upgrade or change registrations with the backend
• Rulesets not updating. Customers may get an alert that rulesets are out of date
We have identified the cause of this issue and working on a fix. We will provide further updates as new information becomes available. Note that there is no impact to protection services, and all other aspects of our services remain functional.
Jan 19, 23:16 UTC
• New customers are unable to register with the backend
• Existing customers are unable to upgrade or change registrations with the backend
• Rulesets not updating. Customers may get an alert that rulesets are out of date
We have identified the cause of this issue and working on a fix. We will provide further updates as new information becomes available. Note that there is no impact to protection services, and all other aspects of our services remain functional.
Jan 19, 23:16 UTC
Email Security.cloud
Operational
Americas
Operational
Asia Pacific
Operational
Europe, Middle East & Africa
Operational
Japan
Operational
Data Feed API
Operational
PBE Service
?
Operational
ClientNet
?
Operational
Phishing Readiness
Operational
Quarantine Portal
Operational
Messaging Gateway
Operational
Software Enablement Services
?
Operational
Content Services
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Email Security.cloud ClientNet Portal and API Maintenance on January 29, 2022
Jan 29, 12:00-15:00 UTC
Symantec is performing scheduled maintenance of Email Security.cloud customer portal, ClientNet, beginning January 29, 2022 at 12:00 UTC for a duration of 3 hours.
Impact
During the maintenance period ClientNet, Customer and Partner API will not be available. All other aspects of our services will function as normal.
Schedule
• Start time: January 29, 2022, at 12:00 UTC
• End time: January 29, 2022, at 15:00 UTC
Posted on Jan 19, 16:55 UTC
Impact
During the maintenance period ClientNet, Customer and Partner API will not be available. All other aspects of our services will function as normal.
Schedule
• Start time: January 29, 2022, at 12:00 UTC
• End time: January 29, 2022, at 15:00 UTC
Posted on Jan 19, 16:55 UTC
Planned Maintenance for Email Security.cloud Threat Isolation Customers – January 30, 2022
Jan 30, 12:00-18:00 UTC
On January 30, 2022, we will perform service-wide maintenance on the Threat Isolation Service for Email Security Service customers.
The maintenance event will start at 12:00 UTC and continue until 18:00 UTC.
Impact
Only Email Security Service customers who use the Threat Isolation add-on will be impacted. Customers should expect service disruption of up to 30 minutes during the maintenance window. Existing Isolation sessions may get terminated and require users to re-authenticate. All other aspects of our services are expected to function as normal.
Customer Action
No action is required.
Posted on Jan 20, 14:08 UTC
The maintenance event will start at 12:00 UTC and continue until 18:00 UTC.
Impact
Only Email Security Service customers who use the Threat Isolation add-on will be impacted. Customers should expect service disruption of up to 30 minutes during the maintenance window. Existing Isolation sessions may get terminated and require users to re-authenticate. All other aspects of our services are expected to function as normal.
Customer Action
No action is required.
Posted on Jan 20, 14:08 UTC
Maintenance for Symantec Messaging Gateway on February 1, 2022
Feb 1, 08:00-12:00 UTC
Symantec, a division of Broadcom is performing planned maintenance of Symantec Messaging Gateway beginning February 1, 2022, starting at 08:00 UTC, for a duration of 4 hours.
Impact
During the maintenance window customers may experience the following:
• Customers may receive Intermittent 5xx errors for the SMG Customer Specific Rules features and reports during the maintenance window
All other aspects of the product will work as expected during the maintenance window.
Schedule
• Start: February 1, 2022 at 08:00 UTC
• End: February 1, 2022 at 12:00 UTC
Posted on Jan 20, 14:14 UTC
Impact
During the maintenance window customers may experience the following:
• Customers may receive Intermittent 5xx errors for the SMG Customer Specific Rules features and reports during the maintenance window
All other aspects of the product will work as expected during the maintenance window.
Schedule
• Start: February 1, 2022 at 08:00 UTC
• End: February 1, 2022 at 12:00 UTC
Posted on Jan 20, 14:14 UTC
Email Security.cloud Encryption Maintenance (Echoworx), February 3, 2022
Feb 3, 20:00-22:00 UTC
Our encryption partner Echoworx will be performing a scheduled maintenance, beginning February 3rd, 2022, starting at 20:00 UTC, for a duration of 2 hours.
Impact
There will be no impact for Email Security.cloud customers using Echoworx Encryption. All aspects of our service will continue to function as normal.
Notable improvements
• Passwordless login for the recipient Web Portal
Passwordless login is an authentication method in which a user can log in to the Portal using a PIN or Biometric (fingerprint or Face ID) on a FIDO2-compatible device such as a Windows 10 laptop or a mobile device, or a hardware authenticator such as a YubiKey. Passwordless login is based on WebAuthn (or Web Authentication) which is the browser standard and API for authenticating users to web-based applications and services using public-key cryptography. The passwordless login feature is enabled on request so let us know if you are interested.
• Added Message Status link for pending PDFs
The sender-facing Message Encrypted notification has been enhanced for PDF pending messages to include the message status link. The notification can be customized and allows viewing message status and recalling PDF messages that are in pending status.
• Synced user locale across delivery methods
When a registered recipient that has both Portal and PDF accounts changes their locale through their web portal account, their locale in the PDF portal will be updated automatically, and vice versa.
• Enhanced layout of notification emails
The layout of message information displayed in the notification emails has been enhanced for better alignment and readability.
• Secure PDF Messages with inline HTML body content that exceeds 10MB are instead delivered as a Secure PDF with plain-text formatting
This is necessary because converting large HTML-formatted content to PDF may degrade performance and cause delivery failures due to the size of the converted PDF.
Schedule
• Start: February 3, 2022, at 20:00 UTC
• End: February 3, 2022, at 22:00 UTC
Posted on Jan 18, 19:17 UTC
Impact
There will be no impact for Email Security.cloud customers using Echoworx Encryption. All aspects of our service will continue to function as normal.
Notable improvements
• Passwordless login for the recipient Web Portal
Passwordless login is an authentication method in which a user can log in to the Portal using a PIN or Biometric (fingerprint or Face ID) on a FIDO2-compatible device such as a Windows 10 laptop or a mobile device, or a hardware authenticator such as a YubiKey. Passwordless login is based on WebAuthn (or Web Authentication) which is the browser standard and API for authenticating users to web-based applications and services using public-key cryptography. The passwordless login feature is enabled on request so let us know if you are interested.
• Added Message Status link for pending PDFs
The sender-facing Message Encrypted notification has been enhanced for PDF pending messages to include the message status link. The notification can be customized and allows viewing message status and recalling PDF messages that are in pending status.
• Synced user locale across delivery methods
When a registered recipient that has both Portal and PDF accounts changes their locale through their web portal account, their locale in the PDF portal will be updated automatically, and vice versa.
• Enhanced layout of notification emails
The layout of message information displayed in the notification emails has been enhanced for better alignment and readability.
• Secure PDF Messages with inline HTML body content that exceeds 10MB are instead delivered as a Secure PDF with plain-text formatting
This is necessary because converting large HTML-formatted content to PDF may degrade performance and cause delivery failures due to the size of the converted PDF.
Schedule
• Start: February 3, 2022, at 20:00 UTC
• End: February 3, 2022, at 22:00 UTC
Posted on Jan 18, 19:17 UTC