All Systems Operational

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The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Uptime over the past 90 days. View historical uptime.
Email Security.cloud Operational
90 days ago
99.98 % uptime
Today
Data Feed API Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
99.94 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Messaging Gateway Operational
90 days ago
100.0 % uptime
Today
Software Enablement Services ? Operational
90 days ago
100.0 % uptime
Today
Content Services ? Operational
90 days ago
100.0 % uptime
Today
ClientNet ? Operational
90 days ago
99.79 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Email Security.cloud Maintenance for NAM Network Infrastructure on January 29, 2021 Jan 29, 15:00 - Jan 30, 00:00 UTC
Symantec, a division of Broadcom, is performing network maintenance in the NAM region. This maintenance will begin on January 29, 2021, starting at 15:00 UTC, for a duration of 9 hours. No customer impact is expected from this maintenance and all email services will remain available.

Impact
During the maintenance period all aspects of our services are expected to function as normal.

Schedule
• Start Date: January 29, 2021, at 15:00 UTC
• End Date: January 30, 2021, at 00:00 UTC
Posted on Jan 21, 17:41 UTC
Email Security.cloud ClientNet Portal and API Maintenance on February 6, 2021 Feb 6, 06:00-18:00 UTC
Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning February 6, 2021, starting at 06:00 UTC, for a duration of 12 hours.

Impact
During the maintenance period, ClientNet and all Customer and Partner APIs will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: February 6, 2021, at 06:00 UTC
• End: February 6, 2021, at 18:00 UTC
Posted on Jan 22, 17:35 UTC
Past Incidents
Jan 25, 2021

No incidents reported today.

Jan 24, 2021

No incidents reported.

Jan 23, 2021
Email Security.cloud ClientNet Portal and API Maintenance on January 23, 2021
Completed - The scheduled maintenance has been completed.
Jan 23, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 12:00 UTC
Scheduled - Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning January 23, 2021, starting at 12:00 UTC, for a duration of 2 hours.

Impact
During the maintenance period, ClientNet and all Customer and Partner APIs will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: January 23, 2021, at 12:00 UTC
• End: January 23, 2021, at 14:00 UTC
Jan 7, 15:04 UTC
Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021
Maintenance for Symantec Messaging Gateway on January 19, 2021
Completed - The scheduled maintenance has been completed.
Jan 19, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 08:00 UTC
Scheduled - Symantec, a division of Broadcom, is performing planned maintenance of the Messaging Gateway Content Services beginning January 19, 2021, at 08:00 UTC, ending January 19, 2021, at 12:00 UTC.

Impact:
During the maintenance window customers will experience the following:

• Updated Custom rulesets may be delivered late
• Customers running report requests against the CSR feature may experience slower response times

Schedule
• Start: January 19, 2021, at 08:00 UTC
• End: January 19, 2021, at 12:00 UTC
Jan 14, 19:01 UTC
Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021
Maintenance for Symantec Messaging Gateway on January 12, 2021
Completed - The scheduled maintenance has been completed.
Jan 12, 13:30 UTC
Update - This maintenance has been extended, see updated schedule below. The impact remains the same.

Updated Schedule
  • Start: January 12, 2021 at 08:00 UTC
  • End: January 12, 2021 at 13:30 UTC
    Jan 12, 10:42 UTC
    • In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jan 12, 08:00 UTC
    Scheduled - Symantec is performing planned maintenance of Symantec Messaging Gateway beginning January 12, 2021, starting at 08:00 UTC, for a duration of 4 hours.

    Impact
    During the maintenance window customers will experience the following:

  • Updated rulesets will not be available.
  • Customers will be unable to register for maintenance.
  • Certificate Signing Request (CSR) reports may experience slower response times.


    All other aspects of the product will work as expected during the maintenance window. Updated rulesets will be provided up until the start of the maintenance window.

    Original Schedule
  • Start: January 12, 2021 at 08:00 UTC
  • End: January 12, 2021 at 12:00 UTC
    Jan 8, 14:21 UTC
    • Jan 11, 2021
    ClientNet Case Creation Widget Unavailable
    Resolved - The previous reported concern with Case Creation Widget has been resolved.
    Jan 11, 19:11 UTC
    Identified - We have identified the cause of the issue and we are actively working on implementing a fix. Updates will be provided as new information becomes available.
    Jan 11, 14:48 UTC
    Update - We continue to investigate the cause of the issue.

    Should you need to contact support team, raise a case via Broadcom Support portal or call our Technical Support, regional numbers are available here https://support.broadcom.com/contact-support.html.

    Updates will be provided as new information becomes available.
    Jan 8, 18:47 UTC
    Investigating - We are aware that the widget for creating new cases is missing from ClientNet and are investigating the cause of the issue.

    Should you need to raise an urgent case you can call our Technical Support, regional numbers are available here https://support.broadcom.com/contact-support.html.

    All other aspects of the service works as expected and there is no impact to protection services.
    Jan 8, 14:14 UTC
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